Guest Experience & Restaurant Operations Manager

OUE Restaurants Pte. Ltd.; Singapore; On-site; SGD 33,480 - 51,336; Full time

Benefits offered by this job

Annual Leave

Family Care Leave

Paid Medical Leave

Annual Wage Supplement

Performance Bonus

Annual Salary Increment

Group Medical

Hospitalisation Insurance

Dental Insurance

Long Service Award

Professional Growth

External Training Sponsorship

Education Assistance

Staff Discounts

Staff Referral Scheme

Staff Meals Provided

Job summary

OUE Restaurants Pte. Ltd. seeks a service-focused team member to uphold discipline, grooming, and high standards across all guest areas.

You will coordinate reservations, VIP requests, and ensure impeccable table set-ups and lighting/audiow levels to enhance the guest experience. Responsibilities include maintaining hygiene, managing service assignments, assisting in scheduling, inventory, and cashiering procedures, and building strong guest relationships with proactive problem-solving.

Qualifications

• Responsibilities listed indicate oversight of staff discipline, grooming, and service standards.
• Reservation handling and VIP arrangements support.
• Maintenance of hygiene, safety, and service cleanliness.
• Customer relations and upscale guest service focus.

Responsibilities

• Ensure employee discipline, training and enforce house rules, including staff grooming and appearance.
• Check reservation book and the entertainment schedule. To check on customer requests, special or VIP arrangements to be accommodated.
• Inspect all service stations and table set-ups. To check and control the lighting systems and consistently monitor the audio systems in accordance to the volume of guests.
• Consistently monitor the cleanliness of all areas and apply and ensure the procedures and regulations concerning hygiene and safety.
• To monitor and control service station assignments.
• Assist in scheduling, record keeping, and initiating reports, requisition and maintenance orders.
• Assist in managing operational inventory.
• Make sure that all rules concerning ordering and billing are respected. To coordinate and control the activity of cashiering.
• Maintain good customer relationships, anticipating guests’ needs and providing flawless, professional and upscale guest service experiences.
• Pay attention to guest comments and suggestions, and immediately take all required corrective measures to deal with customers’ complaints and comments.
• Maintain the highest integrity and personal presentation at all times.
• Any other duties as assigned by the Management.

Job description

OUE Restaurants Pte. Ltd. seeks a service-focused team member to uphold discipline, grooming, and high standards across all guest areas.

You will coordinate reservations, VIP requests, and ensure impeccable table set-ups and lighting/audiow levels to enhance the guest experience. Responsibilities include maintaining hygiene, managing service assignments, assisting in scheduling, inventory, and cashiering procedures, and building strong guest relationships with proactive problem-solving.