Lead Waiter & Guest Experience Supervisor

JIN XUAN RESTAURANT PTE. LTD.; Singapore; On-site; SGD 28,000 - 39,000; Full time

Job summary

JIN XUAN RESTAURANT PTE. LTD. in Singapore is seeking a proactive Restaurant Supervisor to greet guests, handle inquiries, and ensure timely service quality in line with the restaurant’s standards.

You will supervise service and delivery of orders, maintain stock, manage reservations, oversee equipment maintenance, uphold hygiene and safety, and support the Assistant Manager with ad hoc duties as needed.

Responsibilities

• Greets guests and responds to guest inquiries and requests in a prompt and professional manner.
• Supervises the service rendered and delivery of ordered items by F&B attendants in a timely and consistent manner with the restaurant’s standards.
• Equips with updated knowledge of the restaurant’s products and services
• Resolves customers’ complaints during shift and logs all complaints for follow-up actions.
• Checks and maintains stock for F&B supplies (cutlery, dinnerware, glassware) for smooth operations.
• Manage table reservation system and service crew
• Oversees the maintenance cycle for service equipment.
• Adhere to hygiene and safety standards
• Adheres to local regulations concerning health, safety, or other compliance requirements, as well as the company’s standard operating procedures
• Handles other ad hoc duties as assigned by Assistant Manager / F&B Manager

Job description

JIN XUAN RESTAURANT PTE. LTD. in Singapore is seeking a proactive Restaurant Supervisor to greet guests, handle inquiries, and ensure timely service quality in line with the restaurant’s standards.

You will supervise service and delivery of orders, maintain stock, manage reservations, oversee equipment maintenance, uphold hygiene and safety, and support the Assistant Manager with ad hoc duties as needed.