Restaurant Operations & Guest Experience Leader

MDESG PTE. LTD.; Singapore; On-site; SGD 58,000 - 100,000; Full time

Job summary

MDESG PTE. LTD. is seeking a hands-on General Manager to lead daily restaurant operations in Singapore.

You will oversee opening/closing procedures, service flow, cleanliness, and safety compliance. You will manage staff recruitment, scheduling, training, and evaluations while fostering a positive team culture. You will monitor budgets, payroll, and cost controls, and drive promotions and customer engagement.

Responsibilities

• Oversee daily restaurant operations, including opening and closing procedures.
• Ensure smooth service flow and address any operational issues promptly.
• Maintain cleanliness, organization, and overall appearance of the restaurant.
• Monitor inventory levels; coordinate ordering and supplier relationships.
• Oversee compliance with food safety, health, and hygiene regulations.
• Recruit, train, schedule, and manage restaurant staff (waitstaff, bartenders, hosts, etc.).
• Conduct regular performance evaluations and staff meetings.
• Build a positive, team-oriented work culture.
• Address and resolve employee concerns professionally.
• Maintain a strong presence on the floor to engage with guests.
• Handle guest feedback, complaints, and special requests with a customer-first approach.
• Ensure a consistent high standard of hospitality and service.
• Manage budgets, payroll, and cost control measures.
• Analyse sales and labour reports to maximize profitability.
• Assist with the creation and execution of promotions and upselling initiatives.
• Collaborate with marketing teams or external agencies for promotions, events, and social media initiatives.
• Maintain high standards for restaurant reputation on review platforms and manage responses.
• Report regularly to the General Manager, Owner, or Head Office.
• Recommend improvements for service, operational procedures, and customer engagement.
• Implement SOPs (Standard Operating Procedures) and ensure consistency across shifts.

Job description

MDESG PTE. LTD. is seeking a hands-on General Manager to lead daily restaurant operations in Singapore.

You will oversee opening/closing procedures, service flow, cleanliness, and safety compliance. You will manage staff recruitment, scheduling, training, and evaluations while fostering a positive team culture. You will monitor budgets, payroll, and cost controls, and drive promotions and customer engagement.