Operations Manager - Food Service & Customer Experience

SGO TAS PTE. LTD.; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

SGO TAS PTE. LTD. in Singapore seeks an capable Operations Manager to oversee daily food service operations, ensure safety and hygiene standards, and optimize service workflows.

The role emphasizes customer relationship building, handling inquiries, and driving overall customer satisfaction. The position requires strong leadership, excellent communication, and a track record in fast-paced environments; prior beauty industry experience is a plus.

Qualifications

• Proven experience in food service management or a similar role.
• Strong leadership and team management abilities.
• Excellent communication and problem-solving skills.
• Knowledge of food safety regulations and industry best practices.
• Ability to work in a fast-paced environment and adapt to changing needs.
• Bachelor’s Degree in Business, Commerce or relevant fields
• Three (3) to five (5) years of leadership and management experience in customer-service-related capacity
• Consistently well-groomed according to the high appearance standards of the salon and the company
• High degree of professionalism in customer service
• Exceptional people skills
• High standards of customer communication skills
• Prior experience in the beauty line preferred
• Ability to stay calm and excellent in handling difficult customers
• Computer literate

Responsibilities

• Oversee the efficient and effective daily operations of the food service business.
• Manage food safety, hygiene, and compliance with health regulations.
• Optimize workflow and ensure smooth service operations.
• Assist in planning and execution of advertisements, marketing promotions, events, and roadshows.
• Build and maintain strong customer relationships to enhance brand loyalty.
• Handle customer inquiries, complaints, and feedback to ensure satisfaction.
• Implement strategies to improve overall customer experience.
• Lead and manage a high-performing team of employees.
• Conduct staff meetings to ensure alignment with company goals and policies.
• Provide training and development programs to enhance team skills and efficiency.
• Ensure all security protocols and procedures are followed.
• Monitor and address any potential security risks within the establishment.
• Assist in other operational areas as needed.
• Collaborate with other departments to achieve business goals.

Skills

Leadership

Communication

Problem solving

Food safety knowledge

Customer service

Professionalism

Calm under pressure

Appearance standards

Team management

Adaptability

Hardworking

Education

Bachelor’s Degree in Business or related field

Job description

SGO TAS PTE. LTD. in Singapore seeks an capable Operations Manager to oversee daily food service operations, ensure safety and hygiene standards, and optimize service workflows.

The role emphasizes customer relationship building, handling inquiries, and driving overall customer satisfaction. The position requires strong leadership, excellent communication, and a track record in fast-paced environments; prior beauty industry experience is a plus.