Service Operations & Logistics Coordinator

ASML; Singapore; On-site; SGD 30,000 - 42,000; Full time

Job summary

ASML in Singapore is seeking a service operations administrator to support end-to-end service activities across multiple tasks. You will track service orders, coordinate parts delivery, and liaise with internal teams and customers to ensure timely execution. Under supervision, you will maintain records, generate reports, and look for improvements to workflows.

The role requires basic process thinking, SAP familiarity, and strong organization to support service commitments.

Qualifications

• Diploma or Bachelor’s degree with 1–3 years of experience in service operations or logistics, with basic process thinking and SAP systems knowledge.

Responsibilities

• Track and monitor service orders to ensure timely execution and closure (TECO).
• Support accurate time writing, status updates, and follow-up on open or aging orders.
• Manage parts ordering processes in SAP or relevant systems.
• Coordinate with internal teams to ensure timely delivery and availability of parts.
• Monitor and communicate parts shortages or delays impacting service execution.
• Act as a point of contact for customers on service-related administrative matters.
• Provide timely updates on service status, parts availability, and delivery timelines.
• Ensure clear and professional communication to support customer satisfaction.
• Maintain accurate administrative records for service activities.
• Support tracking of tool calibration, logistics, and service-related documentation.
• Ensure adherence to operational processes and service standards.
• Generate standardized service and logistics reports.
• Support data collection and analysis for performance tracking and decision-making.
• Collaborate with cross-functional teams (e.g. field service, logistics, planning).
• Provide relevant updates and inputs to Project Leads or stakeholders.
• Identify issues impacting service execution and resolve basic problems or escalate as needed.
• Identify gaps and inefficiencies in service administration processes and propose improvements.
• Share best practices and build foundational knowledge of service operations, systems, and processes.

Skills

Coordination

Communication

Problem solving

Customer interaction

Education

Diploma or Bachelor’s degree

Tools

SAP

Job description

ASML in Singapore is seeking a service operations administrator to support end-to-end service activities across multiple tasks. You will track service orders, coordinate parts delivery, and liaise with internal teams and customers to ensure timely execution. Under supervision, you will maintain records, generate reports, and look for improvements to workflows.

The role requires basic process thinking, SAP familiarity, and strong organization to support service commitments.