CS Service Coordinator (1-year 3rd party contract)

ASML; Singapore; On-site; SGD 30,000 - 42,000; Full time

Job summary

ASML in Singapore is seeking a service operations administrator to support end-to-end service activities across multiple tasks. You will track service orders, coordinate parts delivery, and liaise with internal teams and customers to ensure timely execution. Under supervision, you will maintain records, generate reports, and look for improvements to workflows.

The role requires basic process thinking, SAP familiarity, and strong organization to support service commitments.

Qualifications

• Diploma or Bachelor’s degree with 1–3 years of experience in service operations or logistics, with basic process thinking and SAP systems knowledge.

Responsibilities

• Track and monitor service orders to ensure timely execution and closure (TECO).
• Support accurate time writing, status updates, and follow-up on open or aging orders.
• Manage parts ordering processes in SAP or relevant systems.
• Coordinate with internal teams to ensure timely delivery and availability of parts.
• Monitor and communicate parts shortages or delays impacting service execution.
• Act as a point of contact for customers on service-related administrative matters.
• Provide timely updates on service status, parts availability, and delivery timelines.
• Ensure clear and professional communication to support customer satisfaction.
• Maintain accurate administrative records for service activities.
• Support tracking of tool calibration, logistics, and service-related documentation.
• Ensure adherence to operational processes and service standards.
• Generate standardized service and logistics reports.
• Support data collection and analysis for performance tracking and decision-making.
• Collaborate with cross-functional teams (e.g. field service, logistics, planning).
• Provide relevant updates and inputs to Project Leads or stakeholders.
• Identify issues impacting service execution and resolve basic problems or escalate as needed.
• Identify gaps and inefficiencies in service administration processes and propose improvements.
• Share best practices and build foundational knowledge of service operations, systems, and processes.

Skills

Coordination

Communication

Problem solving

Customer interaction

Education

Diploma or Bachelor’s degree

Tools

SAP

Job description

Introduction to the job

• This role focuses on managing service administration activities, supporting the end-to-end execution of service operations across multiple tasks. Working under close supervision, the scope is primarily local but requires coordination across functions to ensure smooth and timely execution.

• The role is responsible for service order tracking, parts ordering and delivery coordination, and customer interaction, ensuring operational readiness and service commitments are met. It plays a key part in maintaining accurate records, monitoring service progress, and supporting effective communication between internal teams and customers.

• In addition, the role requires basic process thinking and a continuous improvement mindset, with the ability to identify gaps, improve ways of working, and contribute to more efficient service operations.

Role and responsibilities

• Track and monitor service orders to ensure timely execution and closure (TECO)

• Support accurate time writing, status updates, and follow-up on open or aging orders

• Manage parts ordering processes in SAP or relevant systems

• Coordinate with internal teams to ensure timely delivery and availability of parts

• Monitor and communicate parts shortages or delays impacting service execution

• Act as a point of contact for customers on service-related administrative matters

• Provide timely updates on service status, parts availability, and delivery timelines

• Ensure clear and professional communication to support customer satisfaction

• Maintain accurate administrative records for service activities

• Support tracking of tool calibration, logistics, and service-related documentation

• Ensure adherence to operational processes and service standards

• Generate standardized service and logistics reports

• Support data collection and analysis for performance tracking and decision-making

• Collaborate with cross-functional teams (e.g. field service, logistics, planning)

• Provide relevant updates and inputs to Project Leads or stakeholders

• Identify issues impacting service execution

• Resolve basic problems or elevate appropriately to ensure continuity of operations

• Identify gaps and inefficiencies in service administration processes

• Propose practical improvements to enhance workflow efficiency and accuracy

• Share best practices and ways of working with team members

• Build foundational knowledge of service operations, systems, and processes

Education and experience

Diploma or Bachelor’s degree with 1–3 years of experience in service operations or logistics, with basic process thinking and SAP systems knowledge.

Other information

This headcount will be managed under 3rd party agency and it will be 1-year contract.

Inclusion and diversity

ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that inclusion and diversity is a driving force in the success of our company.

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