Service Operations Coordinator

ASML; Singapore; On-site; SGD 42,000 - 65,000; Full time

Job summary

ASML in Singapore is seeking a service administration professional to support end-to-end service operations. You will handle service orders, parts ordering, and delivery coordination, while interfacing with customers and internal teams to ensure timely execution.

The role emphasizes data reporting, governance, and continuous improvement within a local scope. You will work under supervision with a focus on maintaining accurate records and building foundational knowledge of service processes,

Qualifications

• Diploma or Bachelor’s degree with 1–3 years in service operations or logistics.
• Basic process thinking and SAP systems knowledge required.

Responsibilities

• Service Order Management: track, monitor, and close service orders (TECO).
• Parts Ordering & Delivery Coordination: manage orders and coordinate delivery.
• Customer Interaction & Support: be the main admin contact for customers.
• Operational Governance & Compliance: maintain records and ensure standards.
• Data Analysis & Reporting: generate standard service logistics reports.
• Stakeholder Coordination: collaborate with field service, logistics, planning.
• Problem Identification & Escalation: identify issues and escalate as needed.
• Continuous Improvement: propose improvements to processes and workflows.
• Knowledge Sharing & Capability Building: share best practices with the team.

Skills

SAP knowledge

Data analysis

Communication

Logistics coordination

Customer service

Education

Diploma or Bachelor's degree

Tools

MS Excel

SAP

Job description

ASML in Singapore is seeking a service administration professional to support end-to-end service operations. You will handle service orders, parts ordering, and delivery coordination, while interfacing with customers and internal teams to ensure timely execution.

The role emphasizes data reporting, governance, and continuous improvement within a local scope. You will work under supervision with a focus on maintaining accurate records and building foundational knowledge of service processes,