Servicenow Developer

Rapsys Technologies Pte Ltd; Singapore; On-site; SGD 70,000 - 120,000; Full time

Job summary

Rapsys Technologies Pte Ltd is seeking an experienced IT Operations specialist to own ServiceNow platform operations from incident handling to platform upgrades and health checks in Singapore.

You will collaborate with Global Operation and SRE teams, document processes, deliver training, and participate in implementation projects and QA during rollouts, while pursuing ongoing platform certification.

Qualifications

• 3+ years of relevant experience in IT operations.
• Bachelor's or Master's degree in information technology.
• Experience in Systems / Operations / IT.
• Knowledge of Java.
• Knowledge in Security.
• Familiarity with ITSM principles.
• Experience in IT project management, DevOps/Agile.
• Fluent in English.

Responsibilities

• Operations of ServiceNow Platforms per global rules: incidents, upgrades, release management, health and security checks.
• Platform administration and fulfillment of admin requests OLA.
• Troubleshoot issues and errors within ServiceNow.
• Weekly report to Global Operation Group leader.
• Contribute to SRE activities to improve monitoring and automation.
• Document processes and create knowledge-base articles.
• Participate in ServiceNow implementation and integration projects.
• Assist in testing and QA during project rollouts.
• Conduct regular training sessions for employees and contractors.
• Maintain knowledge-base articles for end users.
• Ramp up knowledge and pursue Certified System Administrator certification.

Skills

Fluent English

SRE knowledge

Analytical thinking

Documentation

Communication

Java programming

Security awareness

IT project management

Education

Bachelor's or Master's degree in information technology

Tools

ServiceNow

HTML

CSS

REST

SOAP

ITSM

Job description

Key Responsibilities and Activities:

1. Operations Support
   • Be responsible for Operations of our ServiceNow Platforms, accordingly to our global operation rules / processes: This includes: Incident management, Platform Upgrades, Release Management, Health checks, Security Checks.
   • Ensure proper Platform Administration and admin requests OLA fulfillment.
   • Assist in troubleshooting issues and errors within the ServiceNow platform.
   • Weekly report to our Global Operation Group leader.
2. Contribution to SRE (Site Reliability Engineering) activities:
   • Contribute within the Global Operation team to SRE activities, aiming at improving operations effectiveness, and improvement of monitoring, automation of operations and admin tasks.
   • Contribute to Definition and Documentation of processes or how-To as knowledge base articles.
3. Project involvement
   • Actively participate in ServiceNow implementation and integration projects.
   • Contribute to the testing and quality assurance processing during project rollouts.
4. Training
   • Conduct regular training sessions for employees and contractors.
   • Maintaining knowledge base articles for end users.
5. RampUp:
   • Ramp Up Knowledge in ServiceNow Platform technology
   • Become a Certified System Administrator

3+ years of relevant experience required.

Qualifications:

• Bachelor's or Master's degree in information technology,
• Experience in Systems / Operations / IT.
• Knowledge of programming languages like Java
• Knowledge in Security
• Basic knowledge of ITSM principles
• Experience in IT project management, DevOps/Agile
• Fluent in English

Preferred Skills:

• Excellent analytical and problem-solving skills.
• Strong communication and organizational abilities.
• Ability to document processes, configurations, and user guides clearly and effectively.
• Familiarity with HTML, CSS, and web services (REST, SOAP) is beneficial.
• ServiceNow certification (eg. ServiceNow Certified System Administrator)