Service Mananger

Hai Robotics; Singapore; On-site; SGD 90,000 - 130,000; Full time

Job summary

Hai Robotics in Singapore seeks an experienced project & services manager to oversee tender processes, risk assessment, and on-site service delivery. The role coordinates cross-functional teams to ensure timely handovers and high service quality, with a focus on client satisfaction and post-sale support.

The ideal candidate has a background in mechanical/electronics automation, strong English communication, and proven project management experience in logistics or automation industries.

Qualifications

• Familiarity with tender processes and contract risk management.
• Ability to analyze risks and develop contingency plans.
• Technical communication in English; proficiency in project management and data analysis tools.

Responsibilities

• Tender & Contract Management: Prepare tender documents, manage after-sales service quotations, and review contract risks.
• Project Handover & Risk Control: Lead handovers, develop risk mitigation strategies, ensure smooth transitions.
• On-Site Service Supervision: Oversee on-site service teams and technical experts for quality and readiness.
• Technical Issue Resolution: Coordinate resources to resolve critical on-site technical failures.
• Customer Relationship & Quality Improvement: Maintain client satisfaction and drive service improvements.
• After-Sales Sales Support: Support sales through product upgrade recommendations and client engagement.

Skills

Tender processes

Contract risk management

Risk analysis

Technical communication

Project management

Data analysis tools

Education

Degree in Mechanical Engineering or related fields

Job description

Key Responsibilities:

1. 1. Tender & Contract Management: Prepare tender documents, manage after-sales service quotations, and review contract risks.
2. 2. Project Handover & Risk Control: Lead project handover processes, develop risk mitigation strategies, and ensure smooth transitions.
3. 3. On-Site Service Supervision: Oversee on-site service teams and technical experts to ensure service quality and readiness.
4. 4. Technical Issue Resolution: Coordinate resources to resolve critical on-site technical failures efficiently.
5. 5. Customer Relationship & Quality Improvement: Maintain client satisfaction, drive service improvements, and address quality issues.
6. 6. After-Sales Sales Support: Achieve sales targets through product upgrade recommendations and client engagement.

Skills and Background:

1. 1. Education: Degree in Mechanical Engineering, Electronics, Automation, Logistics Management, or related fields.
2. 2. Experience: Experience in customer service/project management; Background in AGV/logistics automation industries; On-site service management or project implementation experience.
3. 3. Core Competencies: Familiarity with tender processes and contract risk management; Ability to analyze risks and develop contingency plans; Technical communication skills in English; Proficiency in project management and data analysis tools.