Engineer

FERMAX ASIA PACIFIC PTE. LTD.; Singapore; Sur place; SGD 100 000 - 150 000; Plein temps

Résumé du poste

FERMAX ASIA PACIFIC PTE. LTD. is seeking a seasoned Service Operations Lead to oversee daily service activities, guide engineers and technicians, and ensure safe, efficient maintenance and support for clients in Singapore.

You will plan resources, monitor KPIs, and drive continuous improvements while maintaining high customer satisfaction. The role requires strong leadership, troubleshooting and communication skills, with a focus on safety and quality in a fast-paced field service environment.

Qualifications

• Minimum 5 years in service engineering, maintenance operations or field services.
• Proven experience in managing operations and supervising service teams.
• Strong troubleshooting and problem-solving skills.
• Excellent organization and ability to handle multiple tasks under pressure.
• Proficient with MS Office and service management systems.
• Strong communication, leadership and interpersonal skills.
• Ability to work independently and take ownership of outcomes.
• Customer-focused mindset prioritizing service excellence.
• Experience with MCST, facility maintenance or security/access control is a plus.

Responsabilités

• Manage and oversee daily service operations for maintenance, repair and technical support.
• Lead and coordinate service engineers and technicians to meet safety and quality standards.
• Plan, schedule, and allocate manpower and resources for activities.
• Monitor performance, identify issues and implement corrective actions.
• Provide technical guidance and mentorship to junior staff.
• Conduct site inspections ensuring safety, quality and customer requirements.
• Liaise with clients and stakeholders to resolve technical matters.
• Prepare maintenance reports, quotations, and project documentation.
• Track KPIs and contractual obligations to ensure service excellence.
• Identify opportunities for process improvements and cost optimization.
• Support business development with technical input during client meetings.
• Stay updated with industry developments and best practices.
• Perform other duties as assigned.

Connaissances

Operations management

Team leadership

Troubleshooting

Project coordination

Communication

MS Office

Customer service

Independent decision making

Security/maintenance systems knowledge

Description du poste

Job Responsibilities

• Manage and oversee daily service operations to ensure efficient delivery of maintenance, repair and technical support services.
• Lead, supervise and coordinate service engineers and technicians to ensure work is completed safely, efficiently and in accordance with company standards.
• Plan, schedule and allocate manpower, equipment and resources for service and maintenance activities.
• Monitor service performance, identify operational issues and implement corrective actions to improve productivity and service quality.
• Provide technical guidance, troubleshooting support and mentorship to junior engineers and technicians.
• Conduct site inspections and ensure compliance with safety regulations, quality, standards and customer requirements.
• Liaise with clients, management, contractors and other stakeholders to resolve technical and operational matters.
• Prepare and review maintenance reports, service reports, quotations, technical proposals, and project documentation.
• Monitor service KPIs, maintenance schedules, and contractual obligations to ensure service excellence and customer satisfaction.
• Identify Opportunities for process improvements, cost optimization and operational efficiency.
• Support business development activities by providing technical expertise during client meetings and site assessments.
• Stay updated with industry developments, new technologies and engineering best practices.
• Perform any other duties assigned by management.

Job Requirements

• Minimum 5 years of relevant experience in service engineering, maintenance operations or technical field services.
• Proven experience in managing operations, coordinating multiple tasks/projects and overseeing service teams.
• Strong technical troubleshooting and problem-solving skills.
• Excellent organizational and multitasking abilities with the capability to work under pressure and meet deadlines.
• Proficient in Microsoft Office applications and service management systems.
• Strong communication, leadership and interpersonal skills.
• Ability to work independently, make decisions and take ownership of operational outcomes.
• Possess a customer-focused mindset with commitment to service excellence.
• Experience in MCST, facility maintenance, security systems, access control systems or related industries will be an advantage.