Service Manager, IT & Telecom Operations

Singtel Group; Singapore; On-site; SGD 90,000 - 140,000; Full time

Job summary

Singtel Group is seeking a Service Manager to deliver high-quality IT/telecom services and drive continuous improvements. You will act as the primary contact for key customers, manage escalations, and coordinate maintenance and incident response across regions.

The role emphasizes dashboards, data-driven decisions, and cross-functional collaboration. Applicants should have a Diploma or Degree in CS/Engineering and at least 5 years in a similar service management role, with strong stakeholder and

Qualifications

• Diploma or degree in CS/engineering or related field.
• Minimum 5 years in a similar service management role with IT/telecom delivery.

Responsibilities

• Build and maintain strong service relationships with client organisations.
• Coordinate fault management and incident escalation with timely updates.
• Oversee end-to-end maintenance lifecycle for critical services and communications.
• Drive continuous service improvement and cost optimisation by analysing capacity.
• Lead post-incident reviews and identify lessons learned.

Skills

Stakeholder management

Service management

ITIL knowledge

Analytical thinking

Education

Diploma or Degree in Computer Science, Engineering

Tools

Power BI

Grafana

Microsoft Teams

Job description

Singtel Group is seeking a Service Manager to deliver high-quality IT/telecom services and drive continuous improvements. You will act as the primary contact for key customers, manage escalations, and coordinate maintenance and incident response across regions.

The role emphasizes dashboards, data-driven decisions, and cross-functional collaboration. Applicants should have a Diploma or Degree in CS/Engineering and at least 5 years in a similar service management role, with strong stakeholder and