Senior IT Service Delivery Leader

TECHCOM SOLUTIONS (SINGAPORE) PTE. LTD.

Singapore

On-site

SGD 120,000 - 160,000

Full time

5 days ago

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Job summary

TECHCOM SOLUTIONS (SINGAPORE) PTE. LTD. is seeking an accomplished IT Service Management leader with 10+ years in IT operations across multiple domains.

You will drive ITIL-aligned processes, incident and SLA governance, and multi-vendor service delivery while coordinating with stakeholders. The role requires proven experience in handling Sev1/Sev2 incidents and complex escalations, with strong communication and analytical problem-solving skills.

Qualifications

10+ years of experience in IT Service Management / IT Operations across multiple service domains.
Strong knowledge of ITSM, ITIL, incident management and SLA management.
Proven experience in multi-vendor management and service delivery.
Experience handling critical Sev1/Sev2 incidents and service escalations.
Strong stakeholder communication, analytical and problem-solving skills.
Degree in Computer Science, IT or a related field.
ITIL certification preferred.

Skills

ITIL

ITSM

Incident management

SLA management

Multi-vendor management

Service delivery

Stakeholder communication

Analytical thinking

Problem solving

Education

Degree in Computer Science / IT

Tools

ITIL Certification

Job description

TECHCOM SOLUTIONS (SINGAPORE) PTE. LTD. is seeking an accomplished IT Service Management leader with 10+ years in IT operations across multiple domains.

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