Service Manager

Quantum Automation Pte Ltd; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

Quantum Automation Pte Ltd in Singapore is seeking a candidate to oversee maintenance & add-on activities, plan schedules, review service reports for quotations or invoicing, and assign tasks during client breakdowns. You will monitor parts procurement, supervise engineers and technicians, and ensure stock is kept at minimum levels.

You will also coordinate with project teams, conduct staff training, and handle payments follow-up.

Qualifications

• Diploma / Degree in Engineering is required.
• At least 5 years of work experience in the related field.
• Experience in Building Management System, Security, Access Control, CCTV System, or Fire Alarm System is an added advantage.
• Good management skills.
• Pleasant personality with excellent customer service and ability to build and maintain positive customer relationships.

Responsibilities

• Maintenance & add-on activities including attending meetings, coordination and supervision.
• Plan the maintenance schedule and ensure execution as planned.
• Review service reports and prepare information for quotation submission or invoicing.
• Assign tasks to the team for breakdown calls from clients.
• Monitor and follow up on procurement of parts.
• Ensure subcontractors follow proper work processes.
• Perform price negotiations to meet budget.
• Keep spare parts/equipment at minimum stock level.
• Provide supervision to Engineers and Technicians.
• Follow up payments from customers.
• Forecast future manpower needs.
• Coordinate with project teams for handover of projects.
• Arrange and conduct staff training.
• Other duties as assigned.

Skills

Management skills

Customer service

Team supervision

Education

Diploma / Degree in Engineering

Job description

Job Description:

1. Responsible for maintenance & add-on related activities including attending meetings, coordination and supervision works.

2. Plan the maintenance schedule and ensure that the work schedules are executed as planned.

3. Review and check the service reports and ensure the information is accurate for the purposes of quotation submission or invoicing for completed works or following up action if required rectification works.

4. Assign tasks to the team when there are breakdown calls from the clients.

5. Monitor and follow up on procurement of parts.

6. Ensure the sub-con workers follow proper work processes.

7. Perform price negotiation to meet the budget.

8. Ensure the spare parts / equipment are always maintaining at the minimum stock inventory level.

9. Provide supervision to the Engineers and Technicians for day-to-day work activities.

10. Follow up payment from the customers.

11. Forecast future manpower needs to ensure there is sufficient manpower to perform the assigned tasks.

12. Co-ordinate with the project teams for projects handover.

13. Arrange and conduct training for the staff.

14. Other duties as assigned,
    

Job Requirements:

1. Diploma / Degree in Engineering.

2. At least 5 years of work experience in the related field.

3. Experience in one or more of the following fields will be an added advantage:

• Building Management System

• Security, Access Control, CCTV System

• Fire Alarm System

1. Good management Skills.

2. Pleasant personality, excellent customer service skills and able to build and maintain a positive relationship with customer satisfaction.