SENIOR SERVICE ENGINEER

PSN ENGINEERING SERVICES PTE. LTD.; Singapore; On-site; SGD 70,000 - 110,000; Full time

Job summary

PSN ENGINEERING SERVICES PTE. LTD. in Singapore is seeking an experienced Field Service Engineer to provide technical support, installation, calibration, maintenance, and project involvement for equipment and systems.

You will follow up on service requests, maintain logs, provide quotations, and submit internal service records to ensure timely resolution and documentation. Join a local team focused on delivering efficient service delivery, identifying sales opportunities, and ensuring customer

Qualifications

• Diploma in Electrical, Electronic or Mechanical Engineering.
• Minimum 8 years of relevant working experience.
• Experience in troubleshooting and responding to customer concerns.
• Valid driver’s license 2/3 is advantageous.
• Basic computer skills including MS Word, PowerPoint, Excel and Outlook.

Responsibilities

• Provide technical support, installation, calibration, maintenance services and project involvement for equipment, machinery and systems.
• Promptly follow up on service requests and provide customer feedback.
• Maintain service logs/reports, provide quotations and submit internal service records.
• Maintain daily communications with engineers, managers and customers for proper follow-up.
• Analyse equipment performance data and make recommendations; escalate issues as needed.
• Identify and participate in sales opportunities such as new contracts or renewals.
• Work as part of the local team to deliver efficient service across the assigned area.

Skills

Troubleshooting

Customer service

MS Office

Education

Diploma in Electrical Engineering

Diploma in Electronic Engineering

Diploma in Mechanical Engineering

Tools

MS Word

PowerPoint

Excel

Outlook

Job description

Job Responsibilities

• Provide technical support, installation, calibration, maintenance services and project involvement for various equipment, machinery and system.

• Promptly following up on service requests and providing customer feedback.

• Keeping up to date on administrative responsibilities such as maintaining customer service logs/reports, providing quotations and submitting internal service records in a timely manner. Submit service reports and document all maintenance and repair work.

• Maintaining daily communications with engineers, managers and customers to ensure resolution and proper follow-up.

• Utilising the escalation process to resolve customer service delivery issues. Analyse equipment performance data and make necessary adjustments or recommendations.

• Identifying and participating in sales opportunities such as new contracts or contract renewals.

• Working as a member of the local team to provide efficient service delivery to all accounts within the assigned area.

Requirements:

• Possess a Diploma in Electrical /Electronic/ Mechanical Engineering

• Possess minimum 8 years of relevant working experience

• Experience in troubleshooting and responding to customer concerns.

• A valid driver’s license 2/3 is advantageous

• Should have basic level of computer skills including MS Word, PowerPoint, Excel and Outlook

• Candidates are required to perform outdoor servicing of equipment and work in warm/humid environment at customers’ sites.