Service Manager

RECRUIT NOW SINGAPORE PTE. LTD.; Singapore; On-site; SGD 52,000 - 78,000; Full time

Job summary

RECRUIT NOW SINGAPORE PTE. LTD. is seeking a hands-on Customer Service Manager to lead the customer services teams in Singapore.

You will oversee onboarding, training, and performance targets, while ensuring daily customer interactions meet quality standards. Responsibilities emphasize policy development, team coaching, and staying updated on service trends to continually improve customer satisfaction and efficiency.

Responsibilities

• Overseeing the customer services teams.
• On-boarding and training new employees.
• Setting customer satisfaction targets and working with the team to meet targets consistently
• Interacting with customers daily by answering their questions and directing them to the appropriate service for their needs
• Establishing customer service policies and procedures
• Staying updated on developments in the customer services field
• Other duties as assigned by management

Job description

Responsibilities:

• Overseeing the customer services teams
• On-boarding and training new employees
• Setting customer satisfaction targets and working with the team to meet targets consistently
• Interacting with customers daily by answering their questions and directing them to the appropriate service for their needs
• Establishing customer service policies and procedures
• Staying updated on developments in the customer services field
• Other duties as assigned by management