Service Expansion and Evaluation

SG Enable; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

SG Enable in Singapore seeks a dynamic Senior Manager to support the development, implementation and evaluation of caregiver support initiatives, partnering with public and people sector stakeholders to strengthen the local caregiver ecosystem. You will contribute to Caregiver Support Touchpoints, work with service providers to set up new CSTs and evaluate outcomes.

The role emphasizes evidence-based service design and cross-sector collaboration.

Qualifications

• Degree in any discipline with at least 8 years of relevant experience in social services, healthcare, community care, disability or public sector.
• Experience in research and evaluation.
• Knowledge of service development and management, review of service models, implementation frameworks, theory of change or logic models.
• Strong understanding of caregiver needs, community resources and cross-sector service delivery is advantageous.
• Strong stakeholder engagement and relationship-building skills across agencies and sectors.
• Excellent written and verbal communication, ability to synthesize complex information and drive alignment.
• Strong analytical, planning and problem-solving skills, with ability to translate insights into practical service improvements.
• Comfortable with Excel and basic data handling (formulas and pivots).

Responsibilities

• Support conceptualisation and implementation of caregiver support initiatives.
• Monitor programme performance against objectives and goals; identify improvement opportunities.
• Oversee partners’ pre-operations and implementation of caregiver support initiatives.
• Draft funding agreements, indicators and communication guidelines; lead change management.
• Collaborate with external evaluators to define and execute evaluation plans for pilots.
• Ensure milestones and timelines are met; refine data requirements for programmes.
• Engage stakeholders across social services, healthcare, community and public sectors; manage communications for caregivers and the public.
• Perform secretariat duties and assist in planning divisional events as needed.

Skills

Stakeholder engagement

Evaluation & research

Service development

Data analysis

Communication

Excel basics

Education

Bachelor’s degree or higher

Tools

Excel

Job description

We are seeking a dynamic and forward-looking Senior Manager to support the development, implementation, and evaluation of caregiver support initiatives. The successful candidate will play a key role in supporting the Team Lead to implement and evaluate key initiatives, working with both cross-sector and sector specific stakeholders from the public and people sectors to strengthen the local caregiver support ecosystem.

One of the key initiatives that you will contribute to is the Caregiver Support Touchpoints (CST), an initiative by SG Enable and Agency for Integrated Care (AIC), where you will work with service providers to set-up new CST and evaluate the outcomes of the initiative.

The role is ideal for an individual who has experience in service development and evaluation, is passionate to improve the quality of life of caregivers, enjoys translating insights into impactful services, and works well independently as well as in a collaborative team environment and with partner agencies.

Duties and Responsibilities

1. Service Development and Management

• Support the conceptualisation and implementation of caregiver support initiatives
• Monitor performance of programmes and services in meeting objectives / goals
• Identify and analyse challenges with the aim of improvement
• Shape and refine service models and implementation plans
• Oversee partners’ pre-operations / preparations and implementation of caregiver support initiatives
• Draft funding agreements, indicators and communication guidelines
• Lead change management with service providers and stakeholders where needed
  

2. Evaluation and Research

• Work with appointed external evaluators to define, refine and execute evaluation plans for proof-of-concept or pilot initiatives, such as Caregiver Support Touchpoint
• Work with team lead to ensure milestone deliverables and timelines are met
• Sharpen data requirements of programmes to inform future developments
• Co-sharpen evaluation framework, theory of change, research findings and recommendations, representing the interests of SG Enable and caregivers of persons with disabilities
• Synthesise and use relevant data and findings to shape future ramp-up and roll out of programmes / services

3. Stakeholder Engagement and Communications

• Build and maintain effective working relationships with internal stakeholders and partners across the social service, healthcare, community and public sectors, to facilitate work functions and managing programme or service-specific communication materials for caregivers, members of the public and various stakeholders
• Gather stakeholder feedback and operational insights to identify service gaps, emerging needs and opportunities for improvement
• Represent the portfolio at relevant meetings, workgroups and discussions where required
• Support alignment across stakeholders to enable effective implementation of caregiver support initiatives

4. Additional Responsibilities, as needed

• Perform secretariat duties, as required
• Support the planning and coordination of divisional and organisational events or engagement sessions
• Undertake any other duties as assigned to support the overall objectives of the division and organisation

Qualifications, Knowledge and Experience

• Degree in any discipline, with at least 8 years of relevant experience in the social service, healthcare, community care, disability, public sector
• Good experience in research and evaluation
• Knowledge of service development and management, reviewing service models, implementation frameworks, theory of change or logic models
• Strong understanding of caregiver needs, community resources and cross-sector service delivery will be advantageous
• Strong stakeholder engagement and relationship-building skills, with the ability to work effectively across agencies and sectors
• Excellent written and verbal communication skills, with the ability to synthesize complex information, drive alignment and secure buy-in from stakeholders
• Strong analytical, planning and problem-solving skills, with the ability to translate insights into practical service improvements
• Comfortable with Excel and basic data handling (formulas and pivots), ability to compile and present data clearly for reporting purposes

Additional Information

We regret that only shortlisted candidates will be informed.