Service Quality and Capability Building

SG Enable; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

SG Enable seeks a Senior Manager to support the development, implementation and evaluation of caregiver support initiatives, strengthening the local caregiver support ecosystem with cross-sector stakeholders from public and people sectors.

You will work with the Team Lead on CST initiative with AIC, lead service development, capability building and stakeholder communications, translating insights into impactful services and ensuring quality and fidelity of delivery across programmes.

Responsibilities

• Lead the service management of caregiver support initiatives to ensure consistency, quality and fidelity of service delivery.
• Develop, review and refine implementation frameworks, operating approaches, workflows and practice guidance.
• Monitor service implementation and recommend improvements to strengthen caregiver outcomes.
• Translate service improvements into clear implementation plans, operating guidance and staff communications.
• Collaborate with internal teams to align service implementation with broader organisational priorities.
• Support capability building and staff development for CST.

Education

Degree in any discipline

Job description

We are seeking a dynamic and forward-looking Senior Manager to support the development, implementation, and evaluation of caregiver support initiatives. The successful candidate will play a key role in supporting the Team Lead to implement and evaluate key initiatives, working with both cross-sector and sector specific stakeholders from the public and people sectors to strengthen the local caregiver support ecosystem.

One of the key initiatives that you will contribute to is the Caregiver Support Touchpoints (CST), an initiative by SG Enable and Agency for Integrated Care (AIC), where you will be expected to work with service providers to ensure quality implementation of CST and capability building of staff.

The role is ideal for an individual who has experience with service development / management and training, is passionate to improve the quality of life of caregivers, enjoys translating insights into impactful services, and works well independently as well as in a collaborative team environment and with partner agencies.

Duties and Responsibilities

1. Service Development and Management, Quality Improvement

• Lead the service management of caregiver support initiatives, such as Caregiver Support Touchpoints, to ensure consistency, quality and fidelity of service delivery.
• Work closely with key stakeholders to develop, review and refine implementation frameworks, operating approaches, workflows and practice guidance.
• Monitor service implementation, identify operational issues and recommend improvements to strengthen caregiver outcomes.
• Ensure that service improvements are translated into clear implementation plans, operating guidance and staff communication.
• Work with internal teams to align service implementation with broader organisational and sector priorities.
• Work with the Team Lead to ensure service approach remains responsive to evolving caregiver needs and sector developments.

2. Capability Building and Training

• Co-lead capability building efforts for CST staff to strengthen practice competence, service consistency and responsiveness to caregiver needs.
• Identify capability gaps and develop targeted learning, coaching, mentoring and practice development approaches.
• Facilitate case discussions, reflective practice sessions and learning platforms to support staff development.
• Develop and maintain tools, resources and processes to support CST staff in delivering effective caregiver support.
• Promote a culture of continuous learning, reflective practice and quality improvement within CST.

3. Stakeholder Engagement and Communications

• Build and maintain effective working relationships with internal stakeholders and partners across the social service, healthcare, community and public sectors, to facilitate work functions and managing programme or service-specific communication materials for caregivers, members of the public and various stakeholders.
• Gather stakeholder feedback and operational insights to identify service gaps, emerging needs and opportunities for improvement.
• Represent the portfolio at relevant meetings, workgroups and discussions where required.
• Support alignment across stakeholders to enable effective implementation of caregiver support initiatives.

4. Additional Responsibilities, as needed

• Perform secretariat duties, as required.
• Support the planning and coordination of divisional and organisational events or engagement sessions.
• Undertake any other duties as assigned to support the overall objectives of the division and organisation.

Qualifications, Knowledge and Experience

• Degree in any discipline, with at least 8 years of relevant experience in the social service, healthcare, community care, disability or public sector.
• Experience in service management, practice development or capability building/training.
• Strong understanding of caregiver needs, service coordination, community resources and cross-sector service delivery.
• Experience in developing or reviewing service models, implementation frameworks, operating approaches, workflows or practice resources.
• Strong stakeholder engagement and relationship-building skills, with the ability to work effectively across agencies and sectors.
• Excellent written and verbal communication skills, with the ability to synthesize complex information, drive alignment and secure buy-in from stakeholders.
• Strong analytical, planning and problem-solving skills, with the ability to translate insights into practical service improvements.