Lead, Patient Experience & Service Quality

GMP Technologies; Singapore; On-site; SGD 90,000 - 150,000; Full time

Job summary

GMP Technologies is seeking a Manager, Patient Experience to lead a team focused on service excellence and volunteer programs. You will collaborate with hospital leadership to enhance patient journeys across all touchpoints, leveraging feedback to drive improvements and recognition initiatives.

The role requires seasoned leadership, stakeholder management, and a passion for improving health care delivery in a dynamic environment.

Qualifications

• Minimum 5–8 years in stakeholder and/or project management.
• Energetic leader with strong interpersonal, communication and organisational skills.
• Experience in health and social care and/or non-profit sector is advantageous.

Responsibilities

• Develop and implement strategies to elevate patient experience across inpatient, outpatient, and community care.
• Create and manage volunteer engagement programs to support patient experience and care quality.
• Utilise patient feedback from surveys, complaints, and compliments to drive continuous quality improvements with hospital leadership.
• Increase volunteer participation by designing meaningful roles with external and internal stakeholders.
• Respond promptly to feedback, manage investigations, de-escalation, and service recovery as needed.
• Oversee IT and data management systems for service quality, volunteer management, and impact reporting.

Skills

Stakeholder management

Project management

Leadership

Communication

Healthcare familiarity

Education

Bachelor's degree in related field

Job description

GMP Technologies is seeking a Manager, Patient Experience to lead a team focused on service excellence and volunteer programs. You will collaborate with hospital leadership to enhance patient journeys across all touchpoints, leveraging feedback to drive improvements and recognition initiatives.

The role requires seasoned leadership, stakeholder management, and a passion for improving health care delivery in a dynamic environment.