Service Academy Manager: Training & Excellence

National University Hospital; Singapore; Vor Ort; SGD 120.000 - 180.000; Vollzeit

Zusammenfassung

National University Hospital in Singapore seeks a Manager/Senior Manager, Service Academy to lead strategic priorities and daily operations, aligning training, service coaching, recognition, communications and governance with the Academy’s mission to embed Incredible Care in everyday practice.

You will oversee program delivery, stakeholder engagement across clinical and administrative teams, monitor governance and reporting, and drive continuous improvement to strengthen patient and caregiver

Qualifikationen

• Bachelor’s degree in Learning & Development or related field.
• ACTA certification would be an advantage.
• DDLP certification would be an advantage.
• Strong project management and organisational skills.

Aufgaben

• Strategic and Operational Support to Head, Service Academy.
• Translate departmental strategies into actionable workplans and deliverables.
• Provide day-to-day operational leadership to progress service excellence initiatives.
• Oversee team functions across training, coaching, recognition, and administration.
• Foster collaborative, accountable team culture and cross-coverage when needed.
• Monitor and report on initiatives, ensuring alignment with departmental objectives.

Kenntnisse

Project management

Stakeholder engagement

Communication

Interpersonal skills

Organisational skills

Ausbildung

Bachelor’s degree in Learning & Development or related field

ACTA

DDLP certification

Tools

MS Office

Jobbeschreibung

National University Hospital in Singapore seeks a Manager/Senior Manager, Service Academy to lead strategic priorities and daily operations, aligning training, service coaching, recognition, communications and governance with the Academy’s mission to embed Incredible Care in everyday practice.

You will oversee program delivery, stakeholder engagement across clinical and administrative teams, monitor governance and reporting, and drive continuous improvement to strengthen patient and caregiver