Service Excellence Lead: Process & Digital Solutions

KIDSTART SINGAPORE LTD.; Singapore; On-site; SGD 90,000 - 140,000; Full time

Job summary

KidSTART Singapore Limited (KSL) is seeking a Manager/Senior Manager within the Service Excellence Team to drive end-to-end process and service design improvements. You will translate business needs into system enhancements and manage change across the division to embed digital solutions.

You will oversee workflows, partner with technology and operations teams, and use data insights to close gaps, improve productivity, and ensure a coherent user journey across services.

Qualifications

• 3 to 4 years of relevant experience in process improvement, system enhancement or performance analysis.
• Strong documentation and presentation skills, with the ability to engage operational teams and senior management.
• Ability to translate operational needs into clear requirements for systems and processes.

Responsibilities

• Drive end-to-end process and service design reviews for continuous improvement and compliance.
• Identify opportunities for automation and digitalisation and coordinate with the Service Transformation team.
• Gather and document workflows, procedures, and processes to ensure standardization.
• Gather, prioritise stakeholder requests and translate them into functional requirements.
• Coordinate design, testing, implementation planning and post-implementation reviews.
• Develop Change Management Plans to embed new solutions into existing processes.

Skills

Process improvement

Process design

Change management

Data analysis

Stakeholder management

Project management

Communication

Leadership

Process mapping

Problem-solving

Tools

Power BI

Excel

Visio

Power Automate

RPA

Job description

KidSTART Singapore Limited (KSL) is seeking a Manager/Senior Manager within the Service Excellence Team to drive end-to-end process and service design improvements. You will translate business needs into system enhancements and manage change across the division to embed digital solutions.

You will oversee workflows, partner with technology and operations teams, and use data insights to close gaps, improve productivity, and ensure a coherent user journey across services.