Service Excellence & Transformation Lead

SMRT Corporation; Singapore; Presencial; SGD 67 000 - 100 000; Tempo integral

Resumo da oferta

STRIDES Premier seeks a Service Excellence Executive to elevate service standards across its fleet and business units in Singapore. You will drive end-to-end service recovery, monitor performance, and lead Kaizen initiatives to continuously improve the customer journey.

The role focuses on strengthening service capabilities through training, SOPs, and governance, ensuring consistent delivery and stakeholder alignment across units. A degree plus 2 years' related experience is expected.

Qualificações

• Degree or other equivalent qualification.
• At least 2 years of experience in service-related roles (preferably in mobility or automotive industry).
• Strong track record in handling service recovery, complaints, and driving service improvements.

Responsabilidades

• Lead group-wide service excellence initiatives to uplift service across units.
• Apply Kaizen and continuous improvement to enhance processes and customer experience.
• Use technology and AI-enabled tools to drive service excellence and transform processes.

Conhecimentos

soft skills

communication

data interpretation

presentation

team coordination

Formação académica

Bachelor's degree or equivalent

Ferramentas

Microsoft Office

AI awareness

Descrição da oferta de emprego

STRIDES Premier seeks a Service Excellence Executive to elevate service standards across its fleet and business units in Singapore. You will drive end-to-end service recovery, monitor performance, and lead Kaizen initiatives to continuously improve the customer journey.

The role focuses on strengthening service capabilities through training, SOPs, and governance, ensuring consistent delivery and stakeholder alignment across units. A degree plus 2 years' related experience is expected.