Service Excellence Executive - Frontline Support

BGC GROUP PTE. LTD.; Singapore; On-site; SGD 3,200 - 5,200; Full time

Job summary

BGC GROUP PTE. LTD. in Singapore is seeking an Executive, Service Excellence to support frontline service operations in a structured public-service environment.

You will assist the public at service hubs by providing accurate information on processes, handling applications, and ensuring submitted documents are complete and properly filed. The role emphasizes service quality, teamwork, and calm, professional handling of inquiries.

Qualifications

• Experience in customer service or front-desk roles preferred.
• Strong communication skills.
• Attention to detail and time-management.
• Able to multitask and work independently or in a team.
• Proficient in MS Word, Excel and PowerPoint.
• CRM experience is a plus.

Responsibilities

• Handle frontline counter enquiries.
• Provide information on processes and procedures.
• Receive applications for official records and appeals.
• Check documents for completeness and filing.
• Assist with service-improvement initiatives.
• Suggest ways to enhance service quality.
• Manage multiple tasks with accuracy and professionalism.

Skills

Customer service

Communication skills

Multitasking

Time management

Teamwork

Tools

Microsoft Word

Microsoft Excel

PowerPoint

CRM

Job description

BGC GROUP PTE. LTD. in Singapore is seeking an Executive, Service Excellence to support frontline service operations in a structured public-service environment.

You will assist the public at service hubs by providing accurate information on processes, handling applications, and ensuring submitted documents are complete and properly filed. The role emphasizes service quality, teamwork, and calm, professional handling of inquiries.