Customer Service Executive ( 12-mth contract |Central Region)

BGC GROUP PTE. LTD.; Singapore; On-site; SGD 3,200 - 5,200; Full time

Job summary

BGC GROUP PTE. LTD. in Singapore is seeking an Executive, Service Excellence to support frontline service operations in a structured public-service environment.

You will assist the public at service hubs by providing accurate information on processes, handling applications, and ensuring submitted documents are complete and properly filed. The role emphasizes service quality, teamwork, and calm, professional handling of inquiries.

Qualifications

• Experience in customer service or front-desk roles preferred.
• Strong communication skills.
• Attention to detail and time-management.
• Able to multitask and work independently or in a team.
• Proficient in MS Word, Excel and PowerPoint.
• CRM experience is a plus.

Responsibilities

• Handle frontline counter enquiries.
• Provide information on processes and procedures.
• Receive applications for official records and appeals.
• Check documents for completeness and filing.
• Assist with service-improvement initiatives.
• Suggest ways to enhance service quality.
• Manage multiple tasks with accuracy and professionalism.

Skills

Customer service

Communication skills

Multitasking

Time management

Teamwork

Tools

Microsoft Word

Microsoft Excel

PowerPoint

CRM

Job description

We are hiring anExecutive, Service Excellenceto support frontline service operations in a structured public-service environment.

About the Role

You will assist members of the public at service hubs by providing accurate information on processes, handling applications and checking that submitted documents are properly completed and filed.

Key Responsibilities

• Handle frontline counter enquiries.

• Provide clear and accurate information on relevant processes and procedures.

• Receive applications for official records and appeals.

• Check that submitted documents are complete and properly filed.

• Assist with service-improvement initiatives.

• Suggest ways to enhance service quality and customer experience.

• Manage multiple tasks while maintaining accuracy and professionalism.

Requirements

• Experience in customer service, hospitality, front-desk or other people-facing roles is an advantage.

• Good spoken and written communication skills.

• Pleasant service attitude and passion for serving others.

• Able to remain calm and handle difficult situations professionally.

• Good attention to detail and time-management skills.

• Able to multitask and work independently as well as in a team.

• Proficient in Microsoft Word, Excel and PowerPoint.

• CRM experience is an advantage.