Technical Engineer

BYD (SINGAPORE) PTE. LTD.; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

BYD (SINGAPORE) PTE. LTD. seeks an experienced Automotive Technical Support professional to provide on-site and remote assistance to dealer/workshops, manage technical tickets, and coordinate HQ campaigns.

The role covers manual updates, tool inventories, and training program delivery across the dealer network. The ideal candidate has a Diploma/Engineering degree in automotive/mechanical/electrical fields, 2–5 years in after-sales or field service, and strong diagnostic skills across mechanical,

Qualifications

• Diploma/degree in Automotive, Mechanical, or Electrical/Electronic Engineering.
• 2–5 years' experience in automotive after-sales, technical support, or field service (OEM/dealer environment preferred).
• Strong diagnostic and troubleshooting skills across mechanical, electrical, and EV/hybrid systems.
• Familiarity with warranty processes, technical bulletins/campaigns, and service documentation.
• Experience conducting technical training or coaching dealer technicians is an advantage.
• Willing and able to travel to dealer/distributor sites for on-site support.
• Good communication skills — able to explain technical matters clearly to dealers, distributors, and internal non-technical stakeholders.
• Comfortable working with data (failure trends, KPIs, HQ reporting) and common office/reporting tools.

Responsibilities

• Provide on-site and off-site technical support to dealers/workshops.
• Manage and resolve technical support tickets within defined SLAs.
• Escalate unresolved cases to HQ/relevant technical teams.
• Maintain and update technical manuals and SST list.
• Fan out technical campaign bulletins/instructions to dealer network.
• Track and follow up on campaign closure status and compliance across all affected vehicles/dealers.
• Analyze field data, failure trends, and recurring technical issues.
• Report findings to HQ and track feedback/resolution to closure.
• Plan and execute technical engagement programs across dealer network.
• Coordinate participation and logistics for these programs across dealer network.
• Develop training materials and curriculum for dealer technicians.
• Conduct technical training sessions and competency assessments.
• Track training completion and skill-gap closure.
• Review, validate, and process warranty claims for technical accuracy.
• Liaise with HQ on warranty policy and claim disputes.
• Serve as technical point of contact/hotline for internal departments (Customer Service, Sales).
• Support HQ-driven initiatives: benchmarking studies, competitor analysis, technical studies.
• Provide technical guidance on approved lubricants and accessories.
• Localize HQ work procedures/SOPs for market-specific requirements.

Skills

Diagnostic & troubleshooting

Communication skills

Data analysis

Training & coaching

Travel readiness

Stakeholder management

Education

Diploma/degree in Automotive/Mechanical/Electrical Engineering

Job description

Key Responsibilities

1. Technical Support

• Provide on-site and off-site technical support to dealers/workshops
• Manage and resolve technical support tickets within defined SLAs
• Escalate unresolved cases to HQ/relevant technical teams

2. ILS (Integrated Logistics Support) Maintenance

• Maintain and update technical manuals
• Maintain and update Special Service Tools (SST) list and tool inventory requirements

3. APTC (Technical Campaign) Management

• Fan out technical campaign bulletins/instructions to dealer network
• Track and follow up on campaign closure status and compliance across all affected vehicles/dealers

4. Data Analysis & HQ Feedback

• Analyze field data,failure trends, and recurring technical issues
• Report findings to HQ and track feedback/resolution to closure

5. Technical Activities

• Plan and execute technical engagement programs: Tech Star, Safety Month, Quarterly Activities, Technical Camp
• Coordinate participation and logistics for these programs across dealer network

6. Training & Competency Development

• Develop training materials and curriculum for dealer technicians
• Conduct technical training sessions and competency assessments
• Track training completion and skill-gap closure

7. Warranty Claims

• Review, validate, and process warranty claims for technical accuracy
• Liaise with HQ on warranty policy and claim disputes

8. Technical Hotline (Internal Support)

• Serve as technical point of contact/hotline for internal departments (Customer Service, Sales) on product-related queries

9. HQ Support

• Support HQ-driven initiatives: benchmarking studies, competitor analysis, technical studies

10. Lubricants & Accessories

• Provide technical guidance on approved lubricants and accessories
• Support technical evaluation/testing of new lubricant/accessory offerings

11. Work Procedures Localisation

• Localize HQ work procedures/SOPs for market-specific requirements (language, regulatory, operational context)

Key Requirements

• Diploma/Degree in Automotive, Mechanical, or Electrical/Electronic Engineering
• 2–5 years' experience in automotive after-sales, technical support, or field service (automotive OEM/dealer environment preferred)
• Strong diagnostic and troubleshooting skills across mechanical, electrical, and EV/hybrid systems
• Familiarity with warranty processes, technical bulletins/campaigns, and service documentation
• Experience conducting technical training or coaching dealer technicians is an advantage
• Willing and able to travel to dealer/distributor sites for on-site support
• Good communication skills — able to explain technical matters clearly to dealers, distributors, and internal non-technical stakeholders
• Comfortable working with data (failure trends, KPIs, HQ reporting) and common office/reporting tools
• Preferred with valid driving license