Service Engineer

dormakaba; Singapore; On-site; SGD 27,900 - 39,060; Full time

Benefits offered by this job

Health insurance

Flexi-benefits

Company transport from Boon Lay MRT & Serangoon MRT

Job summary

dormakaba in Singapore is seeking a customer support technician to provide assistance for their products, including installation and maintenance tasks. The role demands good communication and customer service skills.

Candidates with a Diploma in Engineering or related fields are encouraged to apply, including those without prior experience as training is provided. The company offers health insurance and supportive team programs to foster a fulfilling workplace.

Qualifications

• Good level of customer service experience required.
• Good communication skills to interact with customers.

Responsibilities

• Provide customer support for Company’s products.
• Perform on-site advice, installation, and maintenance.
• Offer training on product features and usage.
• Inform customers about additional products and services.

Skills

Customer service experience

Communication skills

Education

NITEC/Diploma in Engineering/Electrical/Mechanical/Computer-related or equivalent discipline

Job description

We are at the heart of every place that matters: as a leading global provider in the access solutions market, we enable people to move seamlessly in safe, secure and sustainable places. At dormakaba, more than 16,000 people from all over the world work together and grow together. If you are looking for exciting career prospects, if you want to fuel innovation and like tackling new challenges, then we would love to hear from you!

Role & Responsibilities

• Provide customer support for our Company’s products such as handling their enquiries with tact and courtesy.
• Perform on-site advice, installation, preventive maintenance and repairs of our Company products.
• Offer aftersales solutions and training to customers on product features, configuration, usage and maintenance.
• Proactive in informing customers of additional product and services we offer.
• Handle all essential resources, materials and equipment for effective and efficient delivery.
• Able to perform duties assigned after office hours.
• 24/7 Standby Duty on a rotational basis.

Key Competencies

• Good level of customer service experience.
• Good communication skills to enable interaction with internal and external customers.

Qualification

• NITEC/Diploma in Engineering/Electrical/Mechanical/Computer-related or equivalent discipline.
• Candidates without prior working experience are welcome as on-the-job training will be provided.
• Possess a valid Singapore Class 3 Driving License (Manual), will be added advantage.

What You Can Trust In: A Fulfilling Workplace

• Supportive and collaborative team environment.
• Learning culture where every employee is engaged in learning and development growth.
• Team programs and activities that celebrate individual and team’s success.
• Long service award recognition to honor committed and dedicated colleagues.
• Health insurance and flexi-benefits cater for the employee’s health and wellness.
• Offer company transport provided from Boon Lay MRT & Serangoon MRT for a smooth commute.

Diversity, Equity & Inclusion is part of our overall business and sustainability strategy. We consider all applicants equally throughout the whole recruitment process without regard to culture, age, ethnicity, gender identity, disability, marital status, language, national origin, physical/mental ability, religion, sexual orientation, socio-economic status, underrepresented communities, etc. We do not use unfair selection methods for any of our positions, all employees are appointed based on performance and suitability for the role.