Service Engineer

TCS JOHN HUXLEY SINGAPORE PTE. LTD.; Singapore; On-site; SGD 40,000 - 50,000; Full time

Job summary

A leading engineering company in Singapore is seeking a Service Engineer to provide after-sales technical support and customer service. You will be responsible for installation, maintenance, and training related to our products. Ideal candidates bring strong communication skills and a recognized engineering qualification, with training available for less experienced applicants.

Qualifications

• Minimum 1 year related technical maintenance/service support experience.
• Candidates with no experience are welcome to apply. Training will be provided.

Responsibilities

• Provide reactive call-out response and exceptional service to customers.
• Installation of systems and products.
• Provide customer with product training.
• Carry out hardware and software modifications/upgrades on existing equipment.
• Regular preventative maintenance of existing products.

Skills

Strong computer skills

Good customer facing skills

Organized approach to workload planning

Ability to learn new skills and products quickly

Good written and verbal communication skills

Education

Recognized engineering qualification (preferably electrical/electronic)

Job description

Service Engineer is responsible for providing the company’s after sales technical and services supports. Provides technical advices, recommend scheduled maintenance, assist in product roll-out and start-up, maintain current equipment and resolve faults as required.

Key Responsibilities & Duties ---------------------------------------------------------------------------------------------------------

· Provide reactive call-out response and exceptional service to Customers

· Installation of systems and products

· Provide Customer with product training

· Carry out hardware and software modifications/upgrades on existing sited equipment

· Regular Preventative maintenance of existing products

· Management and control of spare parts for product repair and upgrade

· Communication and escalation of any service issues in line with the relevant processes

· Cover for other regions during periods of high workload

· Working as part of a team or individually responding to on site customer support requests

· Weekend call-out cover – dependent on region

· Logical approach to fault finding

Academic Qualifications ----------------------------------------------------------------------------------------------------------------

· Minimum 1 year related technical maintenance / service support experience

· Recognized engineering qualification – preferably electrical/electronic

· Candidates with no experience are welcome to apply. Training will be provided

Work Experience & Skills ----------------------------------------------------------------------------------------------------------------

• Strong computer skills and understanding of computer peripheral equipment and set up
• Good customer facing skills
• Organized approach to workload planning
• Ability to learn new skills and products quickly and efficiently
• Good written and verbal communication skills
• Could be able to work independently.
• Provide direction and support for basic and advanced troubleshooting for TCS products and equipment at customer sites and for team members.
• Monitor the condition of components and recommend replacement and/or upgrades as required to customer equipment;
• Maintain accurate and current equipment documentation, schematics and preventive maintenance procedures;
• Assist and coordinate to help ensure all technical products leaving TCS have been tested and in good working condition;
• Provide all necessary product, troubleshooting, maintenance and general training to team members and provide updates and direction on new products, technical bulletins, services procedures, etc.;
• Track all maintenance and installation work at customer sites and ensure the proper documentation and forms are completed with the customer and are submitted for internal tracking and finance.
• Installation, testing & QA of new software versions prior to release to the customer.