Service Engineer

Tata Consultancy Services; Singapore; On-site; SGD 40,000 - 65,000; Full time

Job summary

Tata Consultancy Services in Singapore is seeking a technically skilled professional to provide on-site maintenance, installations, and customer training for our products and systems. You will manage hardware and software upgrades, perform preventative maintenance, and ensure proper documentation of all activities.

Ideal candidates have hands-on maintenance experience, good communication, and the ability to work independently or in a team.

Qualifications

• Minimum 1 year related technical maintenance / service support experience.
• Recognized engineering qualification – preferably electrical/electronic.
• Fresh graduates welcome; training will be provided.

Responsibilities

• Provide reactive call-out response and exceptional service to Customers.
• Installation of systems and products.
• Provide Customer with product training.
• Carry out hardware and software modifications/upgrades on existing sited equipment.
• Regular Preventative maintenance of existing products.
• Management and control of spare parts for product repair and upgrade.
• Communication and escalation of any service issues in line with the relevant processes.
• Cover for other regions during periods of high workload.
• Working as part of a team or individually responding to on site customer support requests.
• Weekend call-out cover – dependent on region.
• Logical approach to fault finding.

Skills

Technical maintenance

Customer service

Troubleshooting

Training delivery

Teamwork

Documentation

Education

Electrical/Electronic Engineering degree

Job description

Key Responsibilities & Duties -----------------------------------------

• Provide reactive call-out response and exceptional service to Customers
• Installation of systems and products
• Provide Customer with product training
• Carry out hardware and software modifications/upgrades on existing sited equipment
• Regular Preventative maintenance of existing products
• Management and control of spare parts for product repair and upgrade
• Communication and escalation of any service issues in line with the relevant processes
• Cover for other regions during periods of high workload
• Working as part of a team or individually responding to on site customer support requests
• Weekend call-out cover – dependent on region
• Logical approach to fault finding

Academic Qualifications ----------------------------------------------

• Minimum 1 year related technical maintenance / service support experience
• Recognized engineering qualification – preferably electrical/electronic
• Fresh graduates are welcome to apply.
• Training will be provided

Work Experience & Skills ----------------------------------------------

• Strong computer skills and understanding of computer peripheral equipment and set up
• Organized approach to workload planning
• Ability to learn new skills and products quickly and efficiently
• Good written and verbal communication skills
• Could be able to work independently.
• Provide direction and support for basic and advanced troubleshooting for TCS products and equipment at customer sites and for team members.
• Monitor the condition of components and recommend replacement and/or upgrades as required to customer equipment;
• Maintain accurate and current equipment documentation, schematics and preventive maintenance procedures;
• Assist and coordinate to help ensure all technical products leaving TCS have been tested and in good working condition;
• Provide all necessary product, troubleshooting, maintenance and general training to team members and provide updates and direction on new products, technical bulletins, services procedures, etc.;
• Track all maintenance and installation work at customer sites and ensure the proper documentation and forms are completed with the customer and are submitted for internal tracking and finance.
• Installation, testing & QA of new software versions prior to release to the customer.