Service Engineer

TCS JOHN HUXLEY SINGAPORE PTE. LTD.; Singapore; On-site; SGD 33,000 - 58,000; Full time

Job summary

TCS JOHN HUXLEY SINGAPORE PTE. LTD. is seeking a Service Engineer to deliver after-sales technical support, installation, maintenance, and fault resolution at customer sites. You will provide product training and ensure systems run reliably.

Responsibilities include hardware/software upgrades, preventative maintenance, spare parts management, and clear communication with customers. The role may require regional coverage and weekend call-outs depending on workload.

Qualifications

• Minimum 1 year related technical maintenance / service support experience.
• Recognized engineering qualification – preferably electrical/electronic.
• Training will be provided.

Responsibilities

• Provide reactive call-out response and exceptional service to Customers.
• Installation of systems and products.
• Provide Customer with product training.
• Carry out hardware and software modifications/upgrades on existing sited equipment.
• Regular Preventative maintenance of existing products.
• Management and control of spare parts for product repair and upgrade.
• Communication and escalation of any service issues in line with the relevant processes.
• Cover for other regions during periods of high workload.
• Working as part of a team or individually responding to on site customer support requests.
• Weekend call-out cover – dependent on region.
• Logical approach to fault finding.

Skills

Technical maintenance

Customer service

Fault diagnosis

On-site support

Teamwork

Education

Recognized engineering qualification (prefer electrical/electronic)

Job description

Service Engineer is responsible for providing the company’s after sales technical and services supports. Provides technical advices, recommend scheduled maintenance, assist in product roll-out and start-up, maintain current equipment and resolve faults as required.

Key Responsibilities & Duties ---------------------------------------------------------------------------------------------------------

• Provide reactive call-out response and exceptional service to Customers
• Installation of systems and products
• Provide Customer with product training
• Carry out hardware and software modifications/upgrades on existing sited equipment
• Regular Preventative maintenance of existing products
• Management and control of spare parts for product repair and upgrade
• Communication and escalation of any service issues in line with the relevant processes
• Cover for other regions during periods of high workload
• Working as part of a team or individually responding to on site customer support requests
• Weekend call-out cover – dependent on region
• Logical approach to fault finding

Academic Qualifications ----------------------------------------------------------------------------------------------------------------

• Minimum 1 year related technical maintenance / service support experience
• Recognized engineering qualification – preferably electrical/electronic
• Fresh graduates are welcome to apply.
• Training will be provided

Work Experience & Skills ----------------------------------------------------------------------------------------------------------------

• Strong computer skills and understanding of computer peripheral equipment and set up
• Good customer facing skills
• Organized approach to workload planning
• Ability to learn new skills and products quickly and efficientlyGood written and verbal communication skills
• Could be able to work independently.
• Provide direction and support for basic and advanced troubleshooting for TCS products and equipment at customer sites and for team members.
• Monitor the condition of components and recommend replacement and/or upgrades as required to customer equipment;
• Maintain accurate and current equipment documentation, schematics and preventive maintenance procedures;
• Assist and coordinate to help ensure all technical products leaving TCS have been tested and in good working condition;
• Provide all necessary product, troubleshooting, maintenance and general training to team members and provide updates and direction on new products, technical bulletins, services procedures, etc.;
• Track all maintenance and installation work at customer sites and ensure the proper documentation and forms are completed with the customer and are submitted for internal tracking and finance.
• Installation, testing & QA of new software versions prior to release to the customer.