Service Engineer

Hitachi High-Tech; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

Hitachi High-Tech Singapore is seeking a Field Service Engineer to support after-sales service for semiconductor equipment, including service calls, preventive maintenance, troubleshooting and installation.

You will assist the PCS Department with related activities, provide technical training to customers, and promote after-sales items and matching projects.

Qualifications

• 2-4 years of relevant engineering experience in a semiconductor process environment.
• CD-SEM experience preferred.
• Strong problem-solving and troubleshooting skills.
• Ability to conduct classroom or on-the-job training for engineers and customers.
• Willingness to travel frequently and on short notice.
• Good communication skills.

Responsibilities

• Attend service calls (24/7 standby), preventive maintenance, troubleshooting and installation of semiconductor machines.
• Support after-sales service applications and processes.
• Assist PCS Department with other machinery and equipment activities.
• Communicate with customers and provide advice on requests/queries.
• Provide technical training to customers.
• Promote after-sales items, solution business and matching projects to customers.
• Support administrative work related to servicing activities (quotations and parts orders).
• Perform any other duties as assigned by superiors.

Skills

Semiconductor equipment troublesh

Job description

Job Descriptions:

• Support semiconductor machine after-sales service, including attending service calls (24/7 standby), preventive maintenance, troubleshooting and installation.


• Support semiconductor machine after-sales service applications and processes.


• Support other machinery and equipment activities under the PCS Department.


• Communicate with customers and provide advice on their requests and/or queries.


• Provide technical training to customers.


• Promote after-sales items, solution business and matching projects to customers.


• Support administrative work related to servicing activities, such as preparing quotations and parts orders.


• Perform any other duties as and when assigned by superiors.

Job Requirements:

• 2-4 years of relevant engineering experience in a semiconductor process environment, preferably with CD-SEM experience.


• Comfortable handling technical issues, with good problem-solving skills and the ability to manage unexpected situations.


• Ability to conduct classroom or on-the-job training (OJT) on system theory for engineers and customers.


• Ability to work in clean room when required.


• Able to travel frequently and on short notice.


• Able to work independently as well as collaboratively within a team.


• Possess good communication skills.