Service Engineer

NEOASIA (S) PTE LTD; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

NEOASIA (S) PTE LTD is seeking an experienced Service Engineer to join our Technical Service team. You will install, troubleshoot, repair and perform preventive maintenance on medical aesthetic equipment while actively supporting doctors and clinic personnel.

You will supervise Assistant Engineers, coach the team, and escalate complex issues to manufacturers when required, ensuring compliance with SOPs and safety standards. Travel to customer sites is required as needed.

Qualifications

• Diploma or degree in a relevant engineering discipline.
• Experience in field service or equipment maintenance (4–6 years preferred).
• Experience supervising or mentoring junior engineers is a plus.
• Ability to read electrical schematics and technical manuals.

Responsibilities

• Install, commission, troubleshoot, repair and perform preventive maintenance on medical aesthetic equipment.
• Diagnose electrical, electronic and mechanical faults and carry out repairs and parts replacement.
• Test and calibrate equipment to ensure safe operation per manufacturer specs.
• Attend to service requests and equipment breakdowns to minimise downtime.
• Supervise and coach Assistant Engineers in daily service activities.
• Review completed work to ensure technical and service standards are met.
• Escalate complex issues to equipment manufacturers when needed.
• Provide technical support and advice to doctors and clinic staff.
• Maintain accurate service reports, maintenance records and spare parts usage.

Skills

Troubleshooting

Diagnostic skills

Interpersonal skills

Analytical skills

Reading technical manuals

Independent work

Travel willingness

Customer-service mindset

Education

Diploma or Degree in Biomedical Engineering, Electrical/Electronic Engineering, Mechatronics Engineering, Mechanical Engineering or related field

Job description

We are looking for an experienced and hands-on Service Engineer to join our Technical Service team. You will be responsible for the installation, troubleshooting, repair and preventive maintenance of medical aesthetic equipment.

This role is suitable for an experienced service engineer who enjoys solving technical problems, working directly with customers and developing junior team members.

Key Responsibilities

• Perform installation, commissioning, troubleshooting, repair and preventive maintenance of medical aesthetic equipment.
• Diagnose electrical, electronic and mechanical faults and carry out appropriate repairs and parts replacement.
• Perform equipment testing and calibration to ensure equipment is operating safely and according to manufacturer specifications.
• Attend to customer service requests and equipment breakdowns promptly to minimise equipment downtime.
• Supervise and provide technical guidance to Assistant Engineers in their daily service activities.
• Review service work completed by Assistant Engineers and ensure required technical and service standards are met.
• Provide on-job coaching and training to develop the technical competency of Assistant Engineers.
• Escalate complex technical issues to the equipment manufacturers where necessary.
• Provide professional technical support and advice to doctors, clinic personnel and other customers.
• Maintain accurate and timely service reports, equipment maintenance records and spare-parts usage.
• Monitor spare-parts requirements and ensure proper accountability for parts and service tools.
• Identify recurring equipment issues and contribute to root-cause analysis and corrective actions.
• Ensure all service activities comply with company SOPs, manufacturer requirements and applicable safety and regulatory standards.
• Attend technical and product training conducted by equipment manufacturers when required.

Key Requirements

• Diploma or Degree in Biomedical Engineering, Electrical/Electronic Engineering, Mechatronics Engineering, Mechanical Engineering or a related engineering discipline.
• At least 4-6 years of relevant field service or equipment maintenance experience, preferably within the medical device, medical aesthetic or healthcare equipment industry.
• Prior experience supervising, mentoring or providing technical guidance to junior engineers is preferred.
• Strong hands-on troubleshooting and diagnostic skills.
• Experience with medical aesthetic equipment such as laser, IPL, radiofrequency (RF), HIFU, ultrasound, body-contouring or other energy-based devices would be an advantage.
• Able to read technical manuals, electrical schematics and equipment diagrams.
• Strong problem-solving and analytical skills.
• Good interpersonal and communication skills with a customer-service mindset.
• Able to work independently and manage multiple service assignments.
• Willing to travel to customer sites and attend to urgent service requirements when necessary.
• Valid driving licence would be an advantage.