Service Technician

Getinge South East Asia Pte Ltd; Singapore; On-site; SGD 42,000 - 66,000; Full time

Job summary

Getinge South East Asia Pte Ltd is seeking a Field Service Engineer to provide on-site service for medical equipment at customer sites in Singapore. You will perform preventive maintenance, calibration, installation and testing, while adhering to hospital infection control and safety policies.

The role emphasizes teamwork, customer relationship management, and accurate documentation to ensure high service quality and KPI achievement.

Qualifications

• ITE and/or Diploma in Mechanical or Electrical Engineering
• 3 years’ working experience in field service for industrial equipment
• Experience in the healthcare or pharmaceutical industry would be a plus

Responsibilities

• Provide preventive maintenance and repair service at customer location.
• Installation, commissioning, calibration, and testing of relevant equipment at customer locations.
• Implementing Field Corrective Actions.
• Handling administrative work associated with service delivery.
• Responsible for customers’ complaints and providing support for corrective maintenance.

Skills

Field service

Engineering background

Customer relationships

Education

ITE or Diploma in Mechanical or Electrical Engineering

Job description

Job Overview

• To provide service activities for medical equipment in healthcare environments, based at our customer site.
• As a primary field contact for technical service, ensuring customer satisfaction and effective case resolution.
• To be an excellent team player and in building relationships.

Job Responsibilities and Essential Duties

• Provide preventive maintenance and repair service at customer location in accordance with Company’s established procedures, techniques, tools, test equipment and replacement parts.
• Installation, commissioning, calibration, and testing of relevant equipment at customer locations according to Getinge’s protocol.
• Implementing Field Corrective Actions.
• Handling administrative work associated with service delivery.
• Responsible for customers’ complaints and providing support for corrective maintenance.
• Meeting key KPIs assigned to you as an individual and of Service department.
• Establish and maintain a professional working relationship with customers and co-workers through teamwork.
• Sharing of knowledge and providing advice to clients and their staff as well as all end-users, on the proper operation and usage of the equipment.
• Hard-working, team player, independent, hands-on, customer oriented and good attitude.
• Good presentation and interpersonal skills.
• Perform all other duties assigned by the Company and/or Manager.

Minimum Requirements

• ITE and/or Diploma in Mechanical or Electrical Engineering
• 3 years’ working experience in field service for industrial equipment
• Experience in the healthcare or pharmaceutical industry would be a plus

Required Knowledge, Skills and Abilities

• Basic understanding of mechanical and electrical systems.
• Ability to interpret service manuals and follow maintenance guidelines.
• Hard-working, team player, independent, hands-on, customer oriented and good attitude.
• Good presentation and interpersonal skills.
• Fluent in both verbal and written English Technical or manual requirements which are typically learned or acquired through training, these should be measurable and observable.
• Personal and social attributes which tend to be innate or acquired demonstrate the capability to perform the job responsibilities.

Supervision/Management of Others

• Contribute to Team Players, Forward Thinkers, and Game Changers behaviors.

Environmental/Safety/Physical Work Conditions

• Field-based position with frequent presence in Hospitals sector requiring strict adherence to hospital infection control and safety policies.
• Physical requirements such as handling, lifting and replacement of parts, must observe ergonomic and safety-based practices.
• Must comply with all company environment, health and safety policies, including the use of appropriate personal protective equipment when required.
• May work extended hours during peak business cycles.
• Travel requirements: occasional.