Service Desk Agent

RAPSYS TECHNOLOGIES PTE. LTD.; Singapore; On-site; SGD 28,000 - 30,000; Full time

Benefits offered by this job

Fixed salary

Monthly allowance

12-hour shifts

Job summary

RAPSYS TECHNOLOGIES PTE. LTD. in Singapore is seeking an IT helpdesk support specialist to handle incidents, requests, enquiries, and alerts via Call, Email, Web Chat, EUP, IVR, and monitoring consoles.

You will provide Level 1 troubleshooting for Workplace, Server, Network, Microsoft 365, Secure Access Service Edge (SASE), and Point of Sale (POS) systems. You will monitor security events, server and network availability, and system performance, perform password resets and account unlocks, and

Qualifications

• IT support experience is a plus.
• Willing to work 12-hour rotating shifts.

Responsibilities

• Respond to incidents, requests, enquiries, and alerts via Call, Email, Web Chat, EUP, IVR, and monitoring consoles.
• Provide Level 1 troubleshooting for Workplace, Server, Network, Microsoft 365, SASE, and POS systems.
• Monitor security events, server/network availability, and system performance.
• Perform password resets and account unlocks.
• Log, manage, and escalate incidents to the appropriate Resolver Teams.
• Maintain accurate records in the Service Management System.
• Provide timely updates and ensure cases are resolved within SLA.
• Follow SOPs and perform daily operational tasks.

Education

High school diploma or equivalent

Job description

• Respond to incidents, requests, enquiries, and alerts via Call, Email, Web Chat, EUP, IVR, and monitoring consoles.

• Provide Level 1 troubleshooting for Workplace, Server, Network, Microsoft 365, Secure Access Service Edge (SASE), and Point of Sale (POS) systems.

• Monitor security events, server/network availability, and system performance.

• Perform password resets and account unlocks.

• Log, manage, and escalation incidents to the appropriate Resolver Teams.

• Maintain accurate records in the Service Management System.

• Provide timely updates and ensure cases are resolved within SLA.

• Follow Standard Operating Procedures (SOPs) and perform daily operational tasks.

Requirements

• High school diploma or equivalent.

• IT support experience or knowledge is an advantage.

• Willing to work 12-hour rotating shifts.
  

  Compensation:
  Fixed Basic Salary: $2,500 to $2,700 per month
  Fixed Basic Allowance: $200 per month