Service Desk Specialist

NTT DATA SERVICES SINGAPORE PTE. LTD.; Singapore; On-site; SGD 28,000 - 42,000; Full time

Job summary

NTT DATA SERVICES SINGAPORE PTE. LTD. is seeking a proactive IT Support / Helpdesk professional to deliver frontline technical assistance to users across the organization in Singapore.

You will handle incidents from multiple channels and resolve common IT issues promptly. You will log and prioritize requests, follow security guidelines, and assist with onboarding/offboarding and basic admin tasks, while maintaining clear user communication and adherence to SLAs.

Qualifications

• 0-2 years of experience in IT support, helpdesk or service desk operations.
• Basic knowledge of Windows, Microsoft 365, Outlook, Teams, VPN, printers, and common workplace technologies.
• Strong communication, customer service and problem-solving skills.
• Ability to work in a structured, fast-paced support environment.
• ITIL Foundation, CompTIA A+, or Microsoft certification is an advantage.
• Experience with ticketing tools such as ServiceNow is an advantage.

Responsibilities

• Provide first-level IT support through phone, email, chat, walk-in, or ticketing channels.
• Log, classify, prioritize, and manage incidents and service requests in the ITSM tool.
• Troubleshoot common issues related to hardware, software, Microsoft 365, email, VPN, printers, networks, and business applications.
• Support user account activities such as password resets, access requests, and basic account administration.
• Resolve tickets within agreed SLA or elevate to the appropriate technical team when required.
• Keep users informed with clear and professional updates throughout the ticket lifecycle.
• Follow standard operating procedures, security guidelines, and knowledge base articles.
• Assist with onboarding, offboarding, asset updates, and basic IT administration tasks.

Skills

Windows OS

Microsoft 365

Outlook

Teams

VPN

Printers

Networks

Business apps

Education

Educational Attainment up to degree

Tools

ServiceNow

Job description

Key Responsibilities:

• Provide first-level IT support through phone, email, chat, walk-in, or ticketing channels.
• Log, classify, prioritize, and manage incidents and service requests in the ITSM tool.
• Troubleshoot common issues related to hardware, software, Microsoft 365, email, VPN, printers, networks, and business applications.
• Support user account activities such as password resets, access requests, and basic account administration.
• Resolve tickets within agreed SLA or elevate to the appropriate technical team when required.
• Keep users informed with clear and professional updates throughout the ticket lifecycle.
• Follow standard operating procedures, security guidelines, and knowledge base articles.
• Assist with onboarding, offboarding, asset updates, and basic IT administration tasks.

Required Skills and Experience:

• Basic knowledge of Windows, Microsoft 365, Outlook, Teams, VPN, printers, and common workplace technologies.
• Strong communication, customer service, and problem-solving skills.
• Ability to work in a structured, fast-paced support environment.
• Experience with ticketing tools such as ServiceNow is an advantage.
• Primary/Secondary School/O Level, Professional Certificate, Diploma, Advanced/Higher/Graduate Diploma/Degree.
• 0-2 years of experience in IT support, helpdesk, or service desk operations.
• ITIL Foundation, CompTIA A+, or Microsoft certification is an advantage.