Service Desk Analyst

LYNEER CORP (SINGAPORE) PTE. LTD.; Singapore; On-site; SGD 36,000 - 48,000; Full time

Job summary

LYNEER CORP (SINGAPORE) PTE. LTD. is seeking an entry‑level IT Support Analyst to provide Level 1 support across phone, email, or chat. You will log and resolve incidents, troubleshoot Windows, Office 365, Outlook, printers, and basic network issues, and manage user accounts in Active Directory for healthcare clients.

The role requires 1+ year in service desk/IT support and mandatory healthcare domain experience, with ITSM tools knowledge and strong communication skills. ITIL certs are a plus.

Qualifications

• Experience in Level 1 IT support.
• Healthcare/Hospital domain experience is mandatory.
• Strong knowledge of Windows OS, Office 365, and Active Directory.
• Familiarity with basic networking concepts.
• Experience with ITSM tools such as ServiceNow, Remedy, or Jira.

Responsibilities

• Provide Level 1 IT support via phone, email, or chat.
• Log and resolve incidents and service requests; update tickets.
• Troubleshoot Windows, MS Office, Outlook, printers, and basic network issues.
• Reset passwords and manage user accounts in Active Directory.
• Support Office 365 and remote users; escalate complex issues.

Skills

Windows

Office 365

Active Directory

Networking basics

Communication

Tools

ITSM tools (ServiceNow, Remedy, Jira)

Job description

Responsibilities

• Provide Level 1 IT support via phone, email, or chat.
• Log and resolve incidents and service requests.
• Troubleshoot Windows, MS Office, Outlook, printers, and basic network issues.
• Reset passwords and manage user accounts in Active Directory.
• Support Office 365 and remote users.
• Escalate unresolved issues to the appropriate support team.
• Update tickets and ensure SLA compliance.
• Provide support for healthcare applications (preferred).

Requirements

• 1+ year of Service Desk/IT Support experience.
• Mandatory experience in the Healthcare/Hospital domain.
• Knowledge of Windows, Office 365, Active Directory, and basic networking.
• Experience with ITSM tools (ServiceNow, Remedy, Jira, etc.).
• Good communication and troubleshooting skills.
• ITIL certification is an added advantage.