Service Designer, Public Data Programme & Systems

GovTech Singapore; Singapore; On-site; SGD 90,000 - 140,000; Full time

Benefits offered by this job

Collaborative work environment

Competitive salary

Career development

Job summary

GovTech Singapore is seeking a Service Designer to map how touchpoints across its four strategic initiatives interlink, turning fragmented journeys into a single, coherent programme for agency users. You will produce service blueprints, ecosystem maps, and journey maps, collaborating with product designers, researchers, PMs, and engineers to align teams and share a unified vision.

Join GovTech to influence public sector digital transformation and help deliver data-enabled services that improve

Qualifications

• 5+ years of professional experience in Service Design.
• A strong portfolio showing work at the programme or ecosystem level.
• Experience mapping complex multi-stakeholder systems — service blueprints, ecosystem maps, journey maps spanning multiple teams or organisations.
• Comfort operating at a level above individual product delivery — set direction and patterns for others to execute.
• Experience with technical, data-heavy, or infrastructure products is a strong plus.
• Take the initiative to make things happen and a desire to learn and grow in UX design.

Responsibilities

• See the Whole System: Map the full landscape of touchpoints across the four strategic initiatives and interconnections from the user perspective.
• Diagnose Fragmentation: Identify gaps, overlaps, redundancies, and hand-off points where journeys break down between initiatives.
• Design the Connective Tissue: Define how fragmented journeys dovetail into a single coherent programme experience.
• Produce Systems-Level Artefacts: Create service blueprints, ecosystem maps, journey maps, and touchpoint inventories for end-to-end understanding.
• Translate Complexity into Clarity: Distil complex, cross-team workflows into artefacts.
• Collaborate & Influence: Partner with designers, researchers, PMs, and engineers to socialise the systems view and align teams.

Skills

Service Design

Portfolio

Systems thinking

Cross-team collaboration

Initiative

Learning mindset

Job description

GovTech Singapore is seeking a Service Designer to map how touchpoints across its four strategic initiatives interlink, turning fragmented journeys into a single, coherent programme for agency users. You will produce service blueprints, ecosystem maps, and journey maps, collaborating with product designers, researchers, PMs, and engineers to align teams and share a unified vision.

Join GovTech to influence public sector digital transformation and help deliver data-enabled services that improve