Service Designer: Discovery & AI-Driven Solutions

Service Design Magazine; Singapore; On-site; SGD 90,000 - 150,000; Full time

Job summary

Service Design Magazine is seeking a practitioner in Singapore to lead discovery efforts that transform ambiguous business ideas into clear, buildable requirements for digital products. You will combine service design and generative discovery, deeply understanding user behaviours, workflows, and pain points before shaping solutions.

You will collaborate with Product, Design, and Engineering teams, facilitate workshops, and translate research findings into actionable design principles and

Qualifications

• Minimum 5 years of experience in Service Design, UX Research, or Product Discovery.
• Ability to turn messy information into structured insights.
• Experience with qualitative research, stakeholder interviews, and discovery sessions.
• Proven workshop facilitation and cross-functional collaboration.
• Comfortable working in ambiguous, exploratory 0-to-1 environments.
• Interest in AI-assisted tools is a plus.

Responsibilities

• Conduct discovery with agency teams to understand how they currently develop ideas, gather information, and translate business needs into requirements for digital products.
• Map the end-to-end journey from an initial business idea through to clearly defined and buildable requirements.
• Identify where teams encounter challenges, lose information, experience inefficiencies, or diverge in their processes.
• Identify recurring patterns, friction points, behaviours, and unmet needs across different teams.
• Synthesize complex and fragmented research findings into clear, structured, and actionable insights.
• Translate research findings into design principles, opportunity areas, and requirements that inform the concept and design of a supporting digital tool or agent.
• Prototype and test process interventions, workflows, or concepts to determine whether they help teams achieve greater clarity and develop more actionable requirements.
• Plan and facilitate workshops to frame problems, align stakeholders, explore opportunities, and pressure-test emerging concepts.
• Work closely with Product, Design, Engineering, and relevant stakeholders to ensure discovery insights effectively inform solution development.
• Communicate research findings, recommendations, and design rationale clearly to both technical and non-technical stakeholders.

Skills

Service Design

UX Research

Product Discovery

Stakeholder Engagement

Workshop Facilitation

Qualitative Research

Job description

Service Design Magazine is seeking a practitioner in Singapore to lead discovery efforts that transform ambiguous business ideas into clear, buildable requirements for digital products. You will combine service design and generative discovery, deeply understanding user behaviours, workflows, and pain points before shaping solutions.

You will collaborate with Product, Design, and Engineering teams, facilitate workshops, and translate research findings into actionable design principles and