AI-Driven Service Designer for Discovery & Requirements

FPT Asia Pacific; Singapore; On-site; SGD 90,000 - 130,000; Full time

Job summary

FPT Asia Pacific is seeking a senior Service Designer / UX Researcher to lead discovery efforts with agency teams, turning vague business ideas into actionable digital-product requirements.

You will map journeys, identify friction points, synthesize findings into design principles, and collaborate with Product, Design, and Engineering to shape AI-assisted solutions.

The role emphasizes independent work in exploratory 0-to-1 contexts and a strong bias for evidence-based concepts.

Qualifications

• 5+ years of experience in Service Design, UX Research, or related field.
• Experience in ambiguous/problematic spaces and guiding teams to clear outcomes.
• Strong generative research and synthesis skills to turn messy information into insights.
• Experience conducting qualitative research, stakeholder interviews, and discovery sessions.
• Ability to design for processes, services, and workflows, not just interfaces.
• Translate research into design principles, opportunities, requirements, and concepts.
• Strong facilitation skills to guide problem framing, ideation, and alignment.

Responsibilities

• Conduct discovery with agency teams to understand how they currently develop ideas and translate business needs into requirements.
• Map end-to-end journeys from initial ideas to buildable requirements.
• Identify challenges, information loss, inefficiencies, and process divergences.
• Synthesize research into clear, structured, actionable insights.
• Translate findings into design principles, opportunities, and requirements for a digital tool.
• Prototype and test interventions to improve clarity and actionable requirements.
• Plan and facilitate workshops to frame problems and align stakeholders.
• Collaborate with Product, Design, Engineering to inform solution development.
• Communicate findings and rationale to technical and non-technical stakeholders.

Skills

Service Design

UX Research

Product Discovery

Workshop Facilitation

Stakeholder Engagement

Qualitative Research

Process Mapping

Synthesis & Insights

Education

Bachelor's degree in Design/UX/Human-Centered Design

Job description

FPT Asia Pacific is seeking a senior Service Designer / UX Researcher to lead discovery efforts with agency teams, turning vague business ideas into actionable digital-product requirements.

You will map journeys, identify friction points, synthesize findings into design principles, and collaborate with Product, Design, and Engineering to shape AI-assisted solutions.

The role emphasizes independent work in exploratory 0-to-1 contexts and a strong bias for evidence-based concepts.