AI-Enabled Service Designer: From Discovery to Requirements

FPT Asia Pacific Pte Ltd; Singapore; On-site; SGD 70,000 - 120,000; Full time

Job summary

FPT Asia Pacific Pte Ltd in Singapore seeks an experienced Service Designer/UX Researcher to shape how teams move from vague ideas to actionable requirements for digital products.

This role blends service design and generative discovery, focusing on understanding real problems, user behaviours, workflows, and pain points before shaping a AI-enabled tool or agent. You will facilitate workshops and collaborate with cross-functional teams to translate insights into concepts.

Qualifications

• At least 5 years of experience in Service Design, UX Research, Product Discovery, or a related discipline.
• Experience working within ambiguous or complex problem spaces and helping teams move towards clear, actionable outcomes.
• Strong generative research and synthesis skills, turning messy information into structured insights.
• Experience conducting qualitative research, stakeholder interviews, discovery sessions, and process mapping.
• Strong ability to design for processes, services, and workflows, not just user interfaces.
• Experience translating research findings into design principles, opportunity areas, requirements, and solution concepts.
• Strong workshop facilitation skills across stakeholders.
• Confident stakeholder engagement across technical and non-technical audiences.
• Ability to work independently in exploratory 0-to-1 environments.
• Comfortable with experimentation, prototyping, testing, and iterating based on evidence and user feedback.
• Interest in AI-assisted tools or AI-enabled product experiences is an advantage.

Responsibilities

• Conduct discovery with agency teams to understand how they develop ideas, gather information, and translate business needs into requirements for digital products.
• Map the end-to-end journey from an initial business idea through to clearly defined and buildable requirements.
• Identify where teams encounter challenges, lose information, experience inefficiencies, or diverge in their processes.
• Identify recurring patterns, friction points, behaviours, and unmet needs across different teams.
• Synthesise complex and fragmented research findings into clear, structured, and actionable insights.
• Translate research findings into design principles, opportunity areas, and requirements that inform the concept and design of a supporting digital tool or agent.
• Prototype and test process interventions, workflows, or concepts to determine whether they help teams achieve greater clarity and develop more actionable requirements.
• Plan and facilitate workshops to frame problems, align stakeholders, explore opportunities, and pressure-test emerging concepts.
• Work closely with Product, Design, Engineering, and relevant stakeholders to ensure discovery insights effectively inform solution development.
• Communicate research findings, recommendations, and design rationale clearly to both technical and non-technical stakeholders.

Skills

Service Design

UX Research

Product Discovery

Ambiguity Management

Stakeholder Facilitation

Workshop Facilitation

Job description

FPT Asia Pacific Pte Ltd in Singapore seeks an experienced Service Designer/UX Researcher to shape how teams move from vague ideas to actionable requirements for digital products.

This role blends service design and generative discovery, focusing on understanding real problems, user behaviours, workflows, and pain points before shaping a AI-enabled tool or agent. You will facilitate workshops and collaborate with cross-functional teams to translate insights into concepts.