Service Delivery Lead (Managed Services)

Aryan-Solutions-Pte.-Ltd.; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

Aryan-Solutions-Pte.-Ltd. in Singapore is hiring a Service Delivery Lead (Managed Services) to manage IT infrastructure and security services for a public sector engagement. This on-site role supports a 24x7 operational environment and requires government security clearance.

You will oversee an infrastructure team, drive incidents, changes and SRs, and monitor SLA/KPI performance while leveraging AI and automation to enhance service delivery.

Qualifications

• 8+ years in IT Service Management.
• 5+ years leading teams in managed services.
• Hands-on ITSM operations and SLA management.
• Proven team leadership and collaboration.
• Experience with AI-assisted incident management.
• Familiarity with automation tools.
• Azure technology experience.
• Degree in CS/IT or related.
• ITIL preferred certificate.

Responsibilities

• Oversee non-security infrastructure team
• Manage day-to-day operations (incidents, changes, SRs)
• Monitor SLA/KPI performance
• Effort estimation
• Leverage AI/automation tools for service delivery

Skills

IT Service Management

Team leadership

SLA management

AI-assisted incident management

Automation tools

Azure technology

ITIL

Education

Degree in CS/IT or related

ITIL preferred

Job description

Service Delivery Lead (Managed Services)

About the role

We are hiring a Service Delivery Lead (Managed Services) for a managed IT infrastructure and security services engagement supporting a public sector organisation in Singapore. This is an on-site role supporting a 24x7 operational environment.

Key responsibilities

• Oversee non-security infrastructure team
• Manage day-to-day operations (incidents, changes, SRs)
• Monitor SLA/KPI performance
• Effort estimation
• Leverage AI/automation tools for service delivery

What you will bring

• 8+ years IT Service Management; 5+ years team lead in managed services
• ITSM operations
• SLA management
• Team leadership
• AI-assisted incident management
• Automation tools
• Azure technology

Qualifications & certifications

• Degree in CS/IT or related
• ITIL preferred

Work arrangement

• Location: Singapore, on-site at client premises
• Employment type: Contract / Permanent / Full Time
• Working days: Monday to Friday
• The successful candidate must be able to obtain the required government security clearance before starting
• Candidates with existing CAT security clearance will be preferred