Service Crew (Ice Cream Shop)

Jumbo Group of Restaurants; Singapore; On-site; SGD 17,000 - 25,000; Full time

Job summary

Jumbo Group of Restaurants in Singapore is seeking a friendly ice cream stall attendant to operate daily at our busy venue. You will prepare and serve ice cream, toppings, waffles, cones, and related items, while handling cashier duties and basic end-of-day reconciliation.

You must communicate effectively in English and Mandarin to serve a diverse customer base, work under pressure, and be flexible for shift schedules including weekends and public holidays.

Qualifications

• Minimum education: O- or N-level.
• Friendly, customer-oriented attitude.
• Ability to communicate in English; Mandarin preferred to assist Mandarin-speaking customers.

Responsibilities

• Operate and manage the ice cream stall daily.
• Prepare/serve ice cream, toppings, waffles, cones and related items.
• Handle cashiering, POS operation, payments, and basic end-of-day reconciliation.
• Maintain quality, portions, and hygiene standards.
• Refill ingredients and packaging materials throughout the day.
• Keep stall, equipment, counters and dining area clean.
• Assist with opening/closing procedures and stock checks.
• Provide friendly service and product recommendations.

Skills

Customer service

English & Mandarin

Shift work

Under pressure

Interpersonal skills

Education

O or N level

Tools

POS system

Job description

Core Responsibilities

• Operate and man the ice cream stall, ensuring smooth daily operations
• Prepare and serve ice cream, toppings, waffles, cones, and related menu items
• Handle cashiering duties, including POS operation, payment collection, and basic end-of-day reconciliation
• Maintain product quality, portion consistency, and hygiene standards
• Refill ingredients, toppings, cones, cups, and packaging materials throughout the day
• Ensure cleanliness of the stall, equipment, counters, and dining area
• Assist with opening and closing procedures (stock check, cleaning, equipment start-up/shutdown)
• Provide friendly customer service, including product recommendations and handling customer queries
• Support simple inventory tasks such as stock rotation, receiving goods, and reporting low stock
• Assist in basic machine operation (soft-serve machine, freezer, waffle maker) with training provided

Requirements

• Minimum educational qualification of ‘O’ or ‘N’ level.
• Possess professional and approachable demeanour.
• Maintain professional grooming and hygiene standards in accordance with company and food safety requirements.
• Ability to communicate in English and Mandarin to serve English- and Mandarin-speaking customers.
• Ability to work under pressure.
• Ability to work on shift schedule.
• Possess good communication and interpersonal skills.

Requirements

• Minimum educational qualification of ‘O’ or ‘N’ level
• Friendly, customer-oriented, and service-focused attitude
• Maintain professional grooming and hygiene standards in accordance with company requirements
• Ability to communicate effectively in English; ability to speak Mandarin is preferred to serve Mandarin-speaking customers
• Ability to work under pressure in a fast-paced environment
• Able to perform shift work, including weekends and public holidays
• Good communication and interpersonal skills
• Ability to speak other another language such as Japanese or Korean is an advantage to assist international customers