Service Coordinator (Jurong)

Focal Search Pte Ltd; Singapore; On-site; SGD 40,000 - 70,000; Full time

Job summary

A leading service firm in Singapore is looking for a Service Coordinator to manage work schedules and customer coordination for field service jobs. The role involves supporting allocation and assignment of labor, monitoring performance indicators, and ensuring compliance with ISO standards. The ideal candidate will assist service engineers with travel arrangements and collaborate with logistics teams to guarantee necessary parts are available. This position offers opportunities within a dynamic service environment.

Responsibilities

• Manage work schedules and job assignments for Field Service and Repair jobs.
• Support allocation and coordination of labor and workshop capacity.
• Ensure timely submission of performance reports and paperwork.
• Review service engineer's timesheet and expenses according to guidelines.
• Assist service engineers with international travel arrangements.
• Prepare reports and maintain documentation in compliance with ISO standards.
• Collaborate with the logistics team to ensure availability of necessary parts.
• Complete additional tasks as assigned.

Job description

About the job Service Coordinator (Jurong)

• Primary point of contact for managing work schedules, job assignments, and customer coordination for regional Field Service and Repair jobs with subsidies and customers
• Support the system's allocation, reservation, assignment, and coordination of labor and workshop capacity. Review on a regular basis and maintain current allocation.
• Monitor important performance indicators and make sure that reports and related paperwork are submitted on time when the job is finished.
• Examine the service engineer's timesheet and expenses in accordance with corporate guidelines.
• Support service engineer for international travel, including reservations for flights and lodging.
• In accordance with ISO standards, prepare reports and keep accurate records, documentation, and project files.
• Work together with the customer's logistics team to make sure the necessary parts are available when the project is being completed.
• Complete additional tasks as assigned by your supervisor.