Service Coordinator (Engineer Coordination/Backend Support/Documentation) LT2

TRUST RECRUIT PTE. LTD.; Singapore; On-site; SGD 2,200 - 3,200; Full time

Job summary

TRUST RECRUIT PTE. LTD. is seeking a customer service oriented professional to handle enquiries via email and phone, generate quotations, and process purchase orders. You will advise on products and services, and work with service engineers to complete tasks.

The role involves resolving complaints, guiding customers on product information, and ensuring smooth purchasing experiences. No prior experience required, but good communication skills are essential.

Qualifications

• Good communication and customer service oriented.
• No experience required.
• ITE/Diploma in Business, Engineering, or any related field.

Responsibilities

• Handle customer’s enquiries via email or phone calls
• Generate quotations and process purchase orders
• Advise customer on products and services related information accurately
• Generate sales from customer’s queries
• Resolve any customer’s complaint and issue arise
• Attend to any questions or queries related to company’s product
• Plan and allocate adequate manpower to complete assigned job
• Manage purchasing related matters as per customer’s queries
• Work closely with Service Engineers for any job task related

Skills

Customer service

Communication

Phone support

Education

ITE/Diploma in Business, Engineering, or any related field

Job description

Job Responsibilities

• Handle customer’s enquiries via email or phone calls


• Generate quotations and process purchase orders


• Advise customer on products and services related information accurately


• Generate sales from customer’s queries


• Resolve any customer’s complaint and issue arise


• Attend to any questions or queries related to company’s product


• Plan and allocate adequate manpower to complete assigned job


• Manage purchasing related matters as per customer’s queries


• Work closely with Service Engineers for any job task related

Requirements

• ITE/Diploma in Business, Engineering, or any related field


• No experience required


• Good communication and customer service oriented