IT Coordinator

JK Technology; Singapore; On-site; SGD 24,552 - 35,712; Full time

Job summary

JK Technology in Singapore is seeking a capable Scheduling Coordinator to manage IT Engineers' schedules for on-site, outsource, and in-house projects, ensuring timely deployments and accurate backfills. You will liaise with the Sales and IT departments on after-sales matters and maintain service form inputs in our system.

The role requires a Diploma in Business Administration, independent work style, strong customer focus, and proficiency with MS Word and Excel.

Qualifications

• Diploma in Business Administration or related field is required.
• Able to work independently in a fast-paced environment.
• Customer oriented with ability to liaise with multiple stakeholders.
• Proficient in MS Word and Excel.

Responsibilities

• Prepare and coordinate IT Engineers schedules for on-site, outsource and in-house projects.
• Manage interns' schedules for deployment.
• Liaise with Sales and IT departments on after-sales matters.
• Maintain good communication with customers.
• Handle incoming calls and enquiries from corporate customers.
• Respond to emails promptly and efficiently.
• Maintain inventory control of service items.
• Keep billing records up to date.
• Maintain timely updates on service form inputs in the system.
• Fulfill ad hoc tasks as requested by the Manager.

Skills

Communication skills

Independence

Education

Diploma in Business Administration

Tools

MS Word

MS Excel

Job description

Responsibilities

• Preparation and coordination of IT Engineers schedules for on-site/ outsource/ inhouse projects & backfills purpose on daily basis.
• Manage interns' schedules for deployment.
• Liaising with Sales Department & IT Department closely on after-sales matters.
• Good communication skills with customer service attitude.
• Handle incoming calls and enquires from corporate customers.
• Answer email correspondence in a prompt and efficient manner.
• Maintain service items inventory control.
• Maintain proper records for billing purpose.
• Maintain neat and timely update on the service form inputs to our system
• Any ad hoc requirements by the Manager.

Requirements

• Minimum Diploma in Business Administration or related studies, preferably with IT knowledge.
• Able to work independently and in a fast-paced environment.
• Customer oriented and able to liaise with different stakeholders.
• Proficient in MS Words/Excel.