Operations Coordinator

Anticimex Pest Management Pte Ltd; Singapore; On-site; SGD 36,000 - 60,000; Full time

Job summary

Anticimex Pest Management Pte Ltd in Singapore is seeking an Operations Coordinator to deliver outstanding customer service, coordinate clients and technicians, and manage administrative tasks for service appointments and follow-ups.

The role emphasizes proactive communication, meticulous record-keeping, and the ability to multi-task in a fast-paced environment while supporting the field team and ensuring smooth operations.

Qualifications

• Proficient in MS Office.
• Strong problem-solving and analytical skills.
• Able to multitask in a fast-paced environment.
• Detail-oriented with professional customer service.
• Excellent communication skills.

Responsibilities

• Provide excellent customer service to clients.
• Handle phone calls and emails.
• Schedule and coordinate service appointments with clients and technicians.
• Handle customer complaints promptly and follow up to resolve.
• Communicate effectively and maintain rapport with clients.
• Create contracts and upload documents to in-house programme.
• Monitor cash collection by technicians.
• Check and compile service reports before sending to customers.
• Prepare invoices prior to sending.
• Attend meetings with customers when required.

Skills

Customer service

Problem solving

Analytical skills

Multitasking

Attention to detail

Adaptability

Communication skills

Tools

MS Office

Job description

About the role

An Operations Coordinator role focused on delivering excellent customer service, managing client and technician coordination, and handling administrative operations for service appointments and follow-ups.

Key responsibilities

• Provide excellent customer service to clients
• Handle phone calls and emails
• Schedule and coordinate with Clients and Technicians for service appointments and follow ups
• Handle customer complaints timely and follow up with department in charge to provide appropriate solutions and/or alternatives, ensuring closure
• Communicate effectively, maintain and establish close rapport with clients
• Create contracts and services into in-house programme and upload supporting documents
• Monitor cash collection by technicians in your team
• Check and compile service reports before sending to customers
• Prepare invoices accurately prior to send out to customers
• Attend to meetings with customers as and when required

About you

• Proficient in MS Office
• Problem-solving with critical thinking and analytical skills
• Ability to be flexible, multitask and learn in a fast-paced environment
• Self-driven nature with strong attention to detail
• Professional customer service skills