Sales & Customer Service Coordinator

Private Advertiser; Singapore; On-site; SGD 42,000 - 66,000; Full time

Job summary

Private Advertiser is seeking a coordinator to provide sales, customer service and administrative support in Singapore. You will coordinate customer enquiries, quotations, scheduling, purchasing and job documentation across Sales, Operations and Finance to ensure smooth job execution from enquiry to billing.

The role emphasizes strong coordination, excellent communication and proficiency in Microsoft Office/Excel, with multi-tasking across teams and suppliers.

Qualifications

• Strong coordination, organisation and follow-up skills.
• Good customer service and communication skills.
• Proficient in Microsoft Office/Excel.

Responsibilities

• Handle customer enquiries, service requests and follow-ups professionally and promptly.
• Support Sales in preparing quotations, proposals and sales documentation.
• Track and follow up on outstanding quotations and customer confirmations.
• Coordinate site inspections, customer appointments and technician schedules.
• Maintain daily/weekly job schedules and follow up on pending or rescheduled works.
• Coordinate purchasing of materials, equipment and services required for projects/jobs.
• Obtain supplier quotations, process purchase orders and monitor deliveries.
• Track job progress and ensure service reports, photos and supporting documents are completed.
• Coordinate with Finance on completed jobs and documentation required for billing.
• Handle customer feedback and complaints and coordinate timely resolution with Operations.

Skills

Coordination

Organisation

Customer service

Communication

Excel

Tools

Microsoft Office

Job description

About the role

Responsible for providing sales, customer service and administrative support while coordinating customer enquiries, quotations, scheduling, purchasing and job documentation. The role works closely with Sales, Operations and Finance to ensure smooth execution of jobs from customer enquiry through to completion and billing.

Key responsibilities

• Handle customer enquiries, service requests and follow-ups professionally and promptly.
• Support Sales in preparing quotations, proposals and sales documentation.
• Track and follow up on outstanding quotations and customer confirmations.
• Coordinate site inspections, customer appointments and technician schedules.
• Maintain daily/weekly job schedules and follow up on pending or rescheduled works.
• Coordinate purchasing of materials, equipment and services required for projects/jobs.
• Obtain supplier quotations, process purchase orders and monitor deliveries.
• Track job progress and ensure service reports, photos and supporting documents are completed.
• Coordinate with Finance on completed jobs and documentation required for billing.
• Handle customer feedback and complaints and coordinate timely resolution with Operations.

About you

• Strong coordination, organisation and follow-up skills.
• Good customer service and communication skills.
• Proficient in Microsoft Office/Excel.
• Able to manage multiple tasks and work with Sales, Operations, Finance, technicians and suppliers.
• Experience in building maintenance, facilities management, construction or engineering services is an advantage.