Service Contract Senior/ Executive ESY

recruit express pte ltd; Singapore; On-site; SGD 45,000 - 78,000; Full time

Job summary

Recruit Express Pte Ltd in Singapore is seeking a proactive sales professional to drive growth by planning sales strategies, servicing existing clients, and actively developing new relationships. You will gather feedback, tailor proposals, and align offerings with customer needs and contract terms.

The role requires close collaboration with Operations and Commercial teams, participation in tenders, contract review, and support for digital business initiatives while tracking market trends and

Responsibilities

• Conduct sales planning and develop service strategies to grow the portfolio.
• Serve existing clients and actively develop new customer relationships.
• Develop and nurture strong relationships with existing clients to understand their requirements, preferences, and pain points.
• Gather and analyse customer feedback, needs, and requirements
• Propose solutions and sales presentations to showcase the value and address client questions head-on.
• Prepare and negotiate maintenance contract proposals, including: maintenance rates, terms & conditions, legal and customer-specific requirements
• Participate in open tenders and prepare all necessary documentation for submission.
• Review customer-issued contracts for special terms and conditions that differ from company standards.
• Act as a liaison between operations and commercial teams.
• Support digital business initiatives and transformation efforts.
• Stay current with industry trends, competitor activities, and customer feedback to identify new opportunities for improvement.
• Work closely with cross-functional teams to align efforts, leverage resources, and maximize sales opportunities to align service delivery with contract terms.
• Assist Credit Control Executive in pursuing overdue payments.
• Prepare monthly reports such as: VFO, Unit Losses, Conversion Report, P21
• Ensure compliance to Organizational Norms, policies, procedures, and requirements of the Sales process.

Job description

Responsibilities

• Conduct sales planning and develop service strategies to grow the portfolio.
• Serve existing clients and actively develop new customer relationships.
• Develop and nurture strong relationships with existing clients to understand their requirements, preferences, and pain points.
• Gather and analyse customer feedback, needs, and requirements
• Propose solutions and sales presentations to showcase the value and address client questions head-on.
• Prepare and negotiate maintenance contract proposals, including:
  • Maintenance rates
  • Terms & conditions
  • Legal and customer-specific requirements
• Participate in open tenders and prepare all necessary documentation for submission.
• Review customer-issued contracts for special terms and conditions that differ from company standards.
• Act as a liaison between operations and commercial teams.
• Support digital business initiatives and transformation efforts.
• Stay current with industry trends, competitor activities, and customer feedback to identify new opportunities for improvement.
• Work closely with cross-functional teams to align efforts, leverage resources, and maximize sales opportunities to align service delivery with contract terms.
• Assist Credit Control Executive in pursuing overdue payments.
• Prepare monthly reports such as:
  • VFO
  • Unit Losses
  • Conversion Report
  • P21
• Ensure compliance to Organizational Norms, policies, procedures, and requirements of the Sales process.

We regret that only shortlisted candidates will be contacted