Services Sales Account Manager

Success Human Resource Centre Pte Ltd.; Singapore; On-site; SGD 40,622 - 48,657; Full time

Job summary

Success Human Resource Centre Pte Ltd. is looking for a sales professional to generate new service sales and ensure major contracts are renewed. You'll work closely with customers to build strong relationships and achieve sales targets in a fast-paced environment.

The ideal candidate should have a Diploma in Business Admin or related field, 3 years of sales experience, excellent interpersonal, negotiation, and presentation skills.

Qualifications

• 3 years of sales experience required, 2 years for Diploma holders.
• Ability to work independently and achieve results.
• Good negotiation skills and attention to detail.

Responsibilities

• Generate new services sales and renew existing contracts.
• Prepare customized sales pitches and present to customers.
• Work closely with stakeholders to support customer retention.

Skills

Sales experience

Interpersonal skills

Presentation skills

Negotiation skills

Analytical skills

Adaptability

Education

Diploma in Business Admin, Sales & Marketing

Job description

Job Details

• Position: Permanent
• Location: Ubi Avenue
• Working Hours: Mon – Fri; 9am – 6pm
• Salary: Up to $4000

Job Objective

• Generate new services sales (maintenance, manpower outsource, manage services) and ensure continued renewal of existing services contracts by establishing good working relationships with existing customer (know your customer) and providing assurance to customer on the company’s value and service quality

Core Responsibilities

• Prepare Sales pitch and present SAV value proposition customised to individual customer requirements for both renewal and new services business
• Propose Spectrum maintenance contract and pricing to customer based on accurate information on Rooms summary and Equipment list
• Work with Project Sales and other channels to generate new leads, qualify new opportunities, and increase closing rate of qualified opportunities to achieve sales target and profit margin set for new services business
  • Conduct research on competitor activities on managed accounts
• Conduct weekly meetings with Services Sales Manager to highlight and resolve potential issues on sales

Client Management

• Work closely with stakeholders (e.g. back to back manufacturers/vendors/post sales team) to support and retain existing maintenance customer
  • Obtain monthly maintenance renewal listing from Operations Support and contact customers to renew contract and/or identify opportunities to upsell New Business
  • Submit weekly Sales report to Service Sales Manager on the renewal listing that consist of Sales stage, Sales forecast by week, month, Sales order login for the week.
  • Contact customer at least 3 months prior to contract expiry to understand customer needs, obtain feedback and resolve any customer issues
  • Resolve existing maintenance contract customers’ issues when escalated from internal stakeholders (e.g. Post Sales CSO, project Sales, Project Delivery) to maintain trust between customer and the company
• Manage and maintain healthy client relationships with existing key accounts
  • Work closely with Project Lead and Finance to follow up on billings and payments
  • Ensure payment has been received for all outstanding invoices

Admin

• Work closely with Operations Support to ensure proper handover of paperwork and adequate administrative support is received for Services Sales Business
  • Collation of all information and documents (contract, contract information, costing, payment terms etc.)
  • Sales order login and contract preparation

Job Requirements

• Diploma in Business Admin, Sales & Marketing or related discipline with 3 years of sales experience
• 2 years of sales experience for Diploma holders
• Must be able to work independently to achieve results; achievement-oriented
• Must have excellent interpersonal skills
• Must have good presentation skills; able to develop a customised sales pitch and clearly articulate the value proposition to customers
• Must have good negotiation skillsMust have good analytical skills and be detail-oriented
• Must be able to contextualise sales contracts and discern unfavourable contractual terms
• Preferably able to adapt to changes, and work in fast pace environment
• Good written communication skills an advantage
• Strong business acumen would be a plus
• Achieve sales target from New Business
• Achieve service target with high renewal rate of maintenance contracts (i.e. at least 80%)
• Achieve high profit margin (i.e. at least 40%)
• Strong advocacy from customers and internal stakeholders
• Accurate and timely delivery of assigned tasks/reports