Service Captain | Supervisor (IMMEDIATE VACANCIES)

Brotzeit Pte Ltd; Singapore; On-site; SGD 27,000 - 37,000; Full time

Benefits offered by this job

Sign-up bonus

5-day work week

Staff discount

Staff meal

Medical benefit

Birthday gift

BFHC certificate

Flexible hours

Job summary

Brotzeit Pte Ltd is hiring for a rank-and-file Customer Service position at our Singapore restaurant. You will warmly welcome guests and ensure a delightful dining experience with timely and courteous service.

You'll conduct quality checks, maintain QSC standards, and support opening/closing SOPs while upholding hygiene and housekeeping duties. The role requires at least 1 year in customer service, good English, and relevant certificates.

Qualifications

• Minimum 1 year of experience in customer service.
• Good command of English.
• GCE N/ O level or customer service certificate or equivalent.

Responsibilities

• Welcome guests in a warm and friendly manner.
• Provide excellent customer service in a timely and friendly manner to ensure a delightful dining experience.
• Perform quality checks to ensure guests are enjoying their meals and address issues.
• Maintain high service standards following the 8-Steps of Excellence (QSC).
• Handle pre-opening and closing activities per SOPs.
• Ensure food hygiene and safety standards are maintained.
• Perform general housekeeping and equipment maintenance duties.
• Report on time in proper uniform and grooming standards.

Skills

Customer service

Guest handling

Education

GCE N/ O level or equivalent

Customer service certificate

Job description

Benefits

• 1-month AWS & sign-up bonus of $700

• 5-day work week, 44 hours

• Staff discount of 25% and staff meal provided

• Outpatient medical consultation benefit

• Birthday gift

• Sponsored BFHC (Basic food hygiene certificate)

• Work-life balance (Flexi-22 hours scheme available)

This role is a rank-and-file position, providing excellent Customer Service standards to guests at Brotzeit® Restaurant establishments and ensure that guests’ dining experience exceed expectations.

Main Duties and Responsibilities

• Welcome guests in a warm and friendly manner.

• To provide excellent customer service to guests in a timely and friendly manner, ensuring diners a delightful dining experience.

• To perform quality checks in ensuring guests are enjoying their meals and take appropriate action to correct any problems (if any).

• Maintain a high level of customer service by embracing the "8-Steps of Excellence" as per QSC standards.

• Perform day to day pre-opening and closing activities as per SOPs.

• Ensure that food hygiene and safety standards are maintained and complied.

• Perform general housekeeping and equipment maintenance duties.

• Report on time, in proper uniform and grooming standard.

Job Requirements

• At least 1 year of experience working in customer service

• Possess good command of English

• Minimum GCE “N”/”O” level, customer service certificate or certificate in any relevant fields

• Friendly, cheerful and able to work under pressure and in a high-volume environment

• Great team player and customer service oriented

• Possess strong initiative and integrity

We regret that only shortlisted candidates will be notified.