Guest Experience Captain

Brotzeit Pte. Ltd.; Singapore; On-site; SGD 24,000 - 30,000; Full time

Benefits offered by this job

AWS bonus

Sign-up bonus

Staff discount 25%

Staff meals

Medical benefits

Career progression

Birthday gift

Basic Food Hygiene cert

Flexi-22 hours

Job summary

Brotzeit Pte.Ltd. in Singapore is seeking a rank-and-file team member focused on delivering exceptional guest service. You will welcome guests, ensure a delightful dining experience, and maintain high standards of service and food hygiene.

The role requires at least 1 year in customer service, good English, and the ability to work in a fast-paced environment. AWS/bonus, staff discounts, meals, and flexible hours are offered to support work-life balance.

Qualifications

• At least 1 year of experience working in customer service.
• Possess good command of English.
• Minimum GCE 'N'/'O' level or relevant certificate.
• Friendly, cheerful and able to work under pressure in a high-volume environment.

Responsibilities

• Welcome guests in a warm and friendly manner.
• Provide excellent customer satisfaction by exceeding expectations.
• Provide timely and friendly service to diners.
• Perform quality checks to ensure guests enjoy their meals.
• Adhere to service SOPs and maintain hygiene standards.
• Perform general housekeeping and equipment maintenance.
• Work with team to deliver high-quality service.
• Report on time in proper uniform and grooming standards.

Skills

Customer service

Teamwork

Communication

Positive attitude

Education

GCE N/O level

Customer service certificate

Job description

Brotzeit Pte.Ltd. in Singapore is seeking a rank-and-file team member focused on delivering exceptional guest service. You will welcome guests, ensure a delightful dining experience, and maintain high standards of service and food hygiene.

The role requires at least 1 year in customer service, good English, and the ability to work in a fast-paced environment. AWS/bonus, staff discounts, meals, and flexible hours are offered to support work-life balance.