Service Captain | Supervisor

Brotzeit Pte. Ltd.; Singapore; On-site; SGD 24,000 - 30,000; Full time

Benefits offered by this job

AWS bonus

Sign-up bonus

Staff discount 25%

Staff meals

Medical benefits

Career progression

Birthday gift

Basic Food Hygiene cert

Flexi-22 hours

Job summary

Brotzeit Pte.Ltd. in Singapore is seeking a rank-and-file team member focused on delivering exceptional guest service. You will welcome guests, ensure a delightful dining experience, and maintain high standards of service and food hygiene.

The role requires at least 1 year in customer service, good English, and the ability to work in a fast-paced environment. AWS/bonus, staff discounts, meals, and flexible hours are offered to support work-life balance.

Qualifications

• At least 1 year of experience working in customer service.
• Possess good command of English.
• Minimum GCE 'N'/'O' level or relevant certificate.
• Friendly, cheerful and able to work under pressure in a high-volume environment.

Responsibilities

• Welcome guests in a warm and friendly manner.
• Provide excellent customer satisfaction by exceeding expectations.
• Provide timely and friendly service to diners.
• Perform quality checks to ensure guests enjoy their meals.
• Adhere to service SOPs and maintain hygiene standards.
• Perform general housekeeping and equipment maintenance.
• Work with team to deliver high-quality service.
• Report on time in proper uniform and grooming standards.

Skills

Customer service

Teamwork

Communication

Positive attitude

Education

GCE N/O level

Customer service certificate

Job description

This role is arank-and-fileposition, providing excellent Customer Service standards to guests at Brotzeit® Restaurant establishments and ensure that guests' dining experience exceed expectations.

Main Duties and Responsibilities

• Welcome guests in a warm and friendly manner.
• To provide excellent customer satisfaction through exceeding expectations of guests.
• To provide excellent customer service to guests in a timely and friendly manner, ensuring diners a delightful dining experience.
• To perform quality checks in ensuring guests are enjoying their meals and take appropriate action to correct any problems (if any).
• Maintain a high level of customer service by embracing the 8-Steps of Excellence as per QSC standards.
• Perform day to day pre-opening and closing activities as per SOPs.
• To adhere to service SOPs.
• Ensure that food hygiene and safety standards are maintained and complied.
• Perform general housekeeping and equipment maintenance duties.
• Report on time, in proper uniform and grooming standard.
• Work together with other team members to provide good quality service.
• Execute any other duties as assigned.

Job Requirements

• At least 1 year of experience working in customer service
• Possess good command of English
• Minimum GCE "N"/"O" level, customer service certificate or certificate in any relevant fields
• Friendly, cheerful and able to work under pressure and in a high-volume environment
• Great team player and customer service oriented
• Possess strong initiative and integrity

Benefits

• AWS & sign-up bonus of$700
• 5-day work week, 44 hours
• Staff discount of 25% and staff meal provision
• Outpatient medical consultation benefit
• Clear and rapid career progression
• Supportive leaders, managers and great colleagues
• Birthday gift
• Sponsored BFHC (Basic food hygiene certificate)
• Work-life balance(Flexi-22 hours scheme available)

We regret that only shortlisted candidates will be notified.